Business Process Optimization Lead

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite, The Fresh Grocer, Dearborn Markets, DiBruno Bros. and Gourmet Garage banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakeferns co-operative members benefit from the companys extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. We are seeking a Business Process Optimization Lead to work in our Business Innovation and Transformation Services team, within the >tech_ Division of Wakefern to drive efficiency and continuous improvement across our organization. In this role, you will document and analyze current state processes, identify improvement opportunities using data-driven techniques, and collaborate with stakeholders to design and implement future state workflows, automation and agentic AI solutions. Your expertise in process enhancement, software implementation, and data analysis will be essential in optimizing operational performance and driving our business and technology transformation. The Business Process Optimization Lead will work closely with our Transformation Projects to identify current state processes, define future state processes and ensure these processes are incorporated into Training and Change Management plans. This role will be responsible for building a center of excellence within the >tech_ division on process improvement driving efficiencies both within our Tech processes as well as across business processes. This center of excellence will include the implementation of Process Intelligence tools, improvement methodology and the rollout of adoption to the Wakefern Organization. Essential Functions Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes, including the implementation of a Process Intelligence tool. Understanding of IT processes to drive improvement and standardization across the division Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement. Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. Experience of modeling processes using frameworks such as BPMN 2.0. Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans. Develop process flows, identify inefficiencies, and evaluate areas for improvement. Understanding of automation and agentic AI to communicate to relevant Wakefern >tech teams. Data Analytics & Root Cause Analysis Use data-driven insights to diagnose issues and propose evidence-based solutions. Process Improvement & Future State Design Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes. Analyze end-to-end processes to identify inefficiencies and recommend opportunities for simplification, cost reduction, and quality improvement through automation, RPA, and Agentic AI; define and implement Key Performance Indicators (KPIs) that directly link process success to strategic business objectives and operational optimization Software Implementation Support Ensure processes align with system implementations and changes to optimal business processes are incorporated in system implementations and process training. Process Training & Change Management Educate teams on new workflows and best practices to ensure smooth transitions. Works closely with the Organizational Change Management team within BITS to incorporate process improvement and education into the OCM Plans. Stakeholder Collaboration Communicate findings, lead discussions, and gain alignment from key business units. Qualifications Bachelors degree in Business, IT or related field required. Must have at least 8-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization. Consulting experience with a large consulting firm in business process optimization and transformation a plus Experience implementing Process Intelligence tools such as Nintex Promapp, Celonis, Signavio or Blueworks, including process mapping, data analysis and process mining. Lean Six Sigma certification (green belt or higher) or other process certification a plus. Project Management skills and certification a plus Understanding of Organizational change management and certification a plus. Business acumen and knowledge of IT processes and tools to drive improvement and standardization Strong group facilitation skills Data analytics, process mapping, and continuous improvement methodologies. Experience implementing large enterprise software and process redesign within digital transformation initiatives. Excellent communication, problem-solving, and stakeholder management skills. Influencing skills and ability to lead through indirect influence Working Conditions & Physical Demands Ability to sit in front of a computer for long periods of time. Ability to sit, stand and walk frequently. Ability to adhere to the companys four day in office work requirement. Ability to travel, as business needs dictate. Core Competencies Communicate Effectively: Share thoughts, ideas and information in an organized, clear and precise and persuasive manner (written and oral communication). Drive for Results: Understands how the role impacts the organizations strategic objectives. Embrace Change: Adapts to new environment, jobs, technologies and processes. Develop You: Identifies opportunities for career development. Build Relationships: Works as part of a team to achieve company goals. Stay Competitive: Shows passion and enthusiasm for their work. Company Perks Vibrant Food Centric Culture Comprehensive medical, dental and vision package Competitive Salary and Paid Time Off Fitness Reimbursement and Well-Being Program Corporate Training and Development University Collaborative team environment Paid Parental Leave 401K Matching Gifts and Community Volunteer Involvement

Created: 2026-03-05