Patient Communications Specialist

A company is looking for a Patient Communications Representative responsible for managing patient accounts and facilitating repayment arrangements. Key Responsibilities Communicate with patients to discuss repayment of medical debt and provide customer service Achieve assigned goals related to resolutions, call quality, and productivity standards Ensure compliance with federal regulations and maintain accurate documentation of all account interactions Required Qualifications Experience in customer service or related field Knowledge of federal and state regulations governing collections, such as HIPAA and FDCPA Ability to perform account research and document findings accurately Proficiency with telephone systems for making and receiving calls Commitment to ongoing training and compliance with industry standards

Created: 2026-03-05