Billing and Customer Resolution Specialist

A company is looking for a Billing / Customer Resolution Specialist to manage customer inquiries and billing-related matters. Key Responsibilities Provide Tier 1 customer support and resolve inquiries related to billing and account management Process billing actions including cancellations, refunds, and subscription management Monitor disputes and chargebacks, implementing prevention strategies and tracking outcomes Required Qualifications Minimum 1 year of experience in billing, refunds, cancellations, or payment processing Experience managing a ticket queue and working independently Comfort with SaaS platforms such as Stripe, Zendesk, and Supabase Reliable availability during agreed US business hours Ability to meet KPIs related to response and resolution times

Created: 2026-03-05