A company is looking for a Product Manager II specializing in Customer Operations.
Key Responsibilities Build and maintain relationships with business partners to deliver AI solutions Conduct analysis to identify and prioritize high-value use cases for AI tools Develop product requirements documents and oversee testing and support processes Required Qualifications and Education Bachelor's degree in Computer Science, Information Systems, Business, or a related field 7-10 years of relevant product management or related work experience 5+ years of product management experience in customer service or enterprise e-commerce Experience with AI/ML solutions in a customer operations context Familiarity with enterprise CRM platforms, preferably Salesforce