Program Manager for Top Customers

A company is looking for a Top Customer Program Manager 2 to drive strategy and operational improvements in customer experience and credit support. Key Responsibilities Influence strategy and organize work across multiple teams to ensure clear plans and milestones Advocate for customer experience improvements by analyzing feedback and identifying pain points Facilitate cross-functional collaboration and communicate progress, risks, and dependencies effectively Required Qualifications 3-5+ years in program management and/or project management 3-5+ years in customer experience or operations roles with cross-functional scope Experience managing multiple workstreams and leading change-focused initiatives Comfort with ambiguity and a willingness to adapt to new approaches Passion for enhancing customer experiences and high-touch service delivery

Created: 2026-03-05