Tier III Helpdesk Technician

A company is looking for a Tier III Helpdesk Technician to provide advanced technical support in a virtualized hosting environment. Key Responsibilities: Troubleshoot and administer Citrix, VMware, and Microsoft Server issues Resolve service requests using a ticket management system Support and maintain the customer-facing virtual hosting environment Required Qualifications: Ability to obtain Secret clearance Experience with server ports, protocols, and services Experience with VMWare and administering virtual machines Experience troubleshooting connectivity issues between servers and systems Ability to create standardized operating procedures and manuals

Created: 2026-03-05