Senior Office Specialist

Senior Office Specialist This is a continuous filing exam. Next filing cut-offs are at 2/18/26, 3/11/26 (Final). Senior Office Specialists provide a wide range of specialized technical clerical support throughout County departments. The work performed varies depending on the specific program or assignment. Some Senior Office Specialists may give direction and review the work of a group of workers while performing the same duties as the workers. Special Assignments: With few exceptions, Senior Office Specialists are found in one of the following special assignments: Retirement Administration, Recording Legal Documents, Personnel Actions, Payroll, Examination Scheduling/Processing, Certifications, Medical and Life Insurance Administration, and Property Tax Assessment. Some positions may be designated "confidential" in nature in accordance with the County Employee Relations Ordinance and are excluded from the representation unit which includes positions allocated to the regular class. Knowledge of customer service techniques for dealing with customers, often in a difficult or confrontational situation; Sacramento County and various departmental policies and procedures; basic data processing principles; clear writing: grammar, punctuation, spelling, and vocabulary; standard methods of filing (alphabetic, numeric, chronological); English language to communicate; telephone procedures; arithmetic to make calculations including addition, subtraction, multiplication, and division; keyboard (computer, typewriter); general principles, procedures and practices of recordkeeping; letter and memo format. Ability to communicate effectively with the public and other public agencies; apply and explain complex rules, codes, laws, and ordinances; deal tactfully with people and resolve difficult complaints; understand and follow basic/complex oral and written instructions; read English at a level necessary to understand procedure manuals, policy guidelines, software manuals, technical documents and reports; write English at a level necessary to compose correspondence independently from notes or verbal instruction; assists supervisors in writing policies, procedures and desk manuals; train and cross-train employees; give instructions and assign work to staff; work independently and carry out assignments with minimal supervision; elicit information from inside and outside sources; establish and maintain effective working relationships with others; operate 10-key adding machine; exercise independent judgment in determining proper work methods and procedures, assembling and evaluating information; analyze, evaluate, and draw logical conclusions; learn specific codes, laws, ordinances, legal documents and technical terminology related to each program or assignment; calculate solutions to match problems involving addition, subtraction, division, multiplication; operate computer terminals, typewriter, printer, copier, microfiche, and FAX; prioritize work to meet deadlines; write English at a level necessary to prepare correspondence according to specified format and record incoming information; speak English at a level necessary to communicate information clearly; operate communication devices, telephone, and may include radios; deal tactfully with people; accurately proofread details, noting and detecting errors. Minimum Qualifications: Any combination of education, training, and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include: Two (2) years of specialized clerical experience comparable to one of the special assignments listed above. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. Special Requirements: Ability to speak, read, and/or write fluently in a language other than English, or knowledge of the culture as certified by the Department of Personnel Services (formerly Department of Human Resources). Probationary Period: The probationary period for this classification is six (6) months.

Created: 2026-03-05