Billing System Support Coordinator

Billing System Support Coordinator Knoxville, TN Job Description and Responsibilities Job Description Overview: Billing Systems Support Coordinator is responsible for handling IDX dictionary file set up, queries, month end, reports and processes. Accurately maintains production to ensure timely and efficient completion. Essential Duties and Responsibilities: Research with carrier claim logic problems and changes Review and complete Onbase Reports for claim issues that need researched, tested, and signed off Review of IDX for new facility start-ups Review In-Use or On Hold batches at month-end closing BAR and PCS Write and generate queries for internal and external report request Maintains knowledge of Informatics and generates reports Coordinate and communicate with IDXM on complex report request and claim issues Read and report pertinent information to claims filing requirements impacting Billing Center processes for all carriers submitting newsletters Review and provide comments to Unbilled Charges Exception Report Complete ETM Edit Escalated work flow Add Sanction Dates for Providers and Submit claim issues for Asst providers to hold Assist in any special project requested by management Process and upload the AB75 San Joaquin County Claim File Run UDA report and transfer invoices past the filing limit or invoices not processed for payment due to no available funds to PR Maintain the completion of the claim issues log. Complete AES Group Module request form Registration. Complete claim refiled related to resolved claim issues. Communicate EMC Syntax functional errors to appropriate department. Participate in Claim Issue Meeting on biweekly basis. Participate in monthly meeting with Patient Accounts management. Requirements Qualifications / Experience: High school diploma or equivalent required. Demonstrated knowledge of physician billing. Excellent oral and written communication. Computer literate. Excellent follow-up skills. Excellent organizational skills. Detailed oriented. Supervisory Responsibilities: None

Created: 2026-03-05