Customer Escalations Representative

A company is looking for a Customer Escalations Representative IV. Key Responsibilities Develop and maintain positive client relations to ensure superior client satisfaction Manage customer calls and email requests for services, including scheduling and completion of complex project work Act as the final escalation point for disputes and maintain communication with affiliates throughout the service relationship Required Qualifications High school diploma required 4+ years of customer service experience preferred Preferred experience as a CSR III Basic troubleshooting knowledge and ability to articulate industry language Undergraduate degree or internship preferred

Created: 2026-03-05