A company is looking for a Customer Escalations Representative IV.
Key Responsibilities Develop and maintain positive client relations to ensure superior client satisfaction Receive and handle customer calls and email requests for services, managing real-time inquiries Act as the final escalation point for disputes and maintain communication with affiliates throughout service provision Required Qualifications High school diploma required 4+ years of customer service experience preferred Preferred experience as a CSR III Basic troubleshooting knowledge and ability to articulate Undergraduate degree or internship preferred