Customer Service & Collections Specialist (On-site)

Are you a customer-focused professional who knows how to balance empathy with accountability?   LeasePoint Funding Group is a fast-growing specialty equipment finance company seeking a Customer Service & Collections Specialist to support our expanding servicing operations. This role focuses on managing customer inquiries, resolving account issues, and guiding customers through payment solutionswhile ensuring contractual obligations are met.  This position is ideal for someone who is empathetic, detail-oriented, and comfortable handling sensitive conversations in a fast-paced, team-oriented start-up setting.   Whats In It for You This role offers the opportunity to build valuable experience in financial services while making a direct impact on both customer experience and portfolio performance.Youll work closely with customers to resolve account issues, develop strong communication and problem-solving skills, and gain exposure to servicing operations within a growing specialty finance company. Your work will be visible and meaningful, supporting long-term customer relationships and business stability, while you grow in a collaborative environment that values professionalism, accountability, and continuous improvement.  Why This Role Matters The Customer Service & Collections Specialist plays a critical role in maintaining customer satisfaction while ensuring timely and accurate payment performance across the portfolio. This is a highly visible role that supports customers, internal teams, and overall portfolio health, not simply transactional collections work.   What Youll Learn & Do Youll gain experience across a range of customer servicing and collections functions, including: Serving as a primary point of contact for customer inquiries related to billing, payments, insurance, and account status Proactively managing delinquent accounts through professional outbound communication and follow-up Monitoring daily payment activity, resolving failed or returned payments, and bringing accounts current Assisting with insurance documentation, proof of coverage, and lease-related requirements Reviewing account histories for accuracy and escalating discrepancies as needed Educating customers on lease terms, payment obligations, and account resolution options Maintaining accurate documentation and notes within servicing and CRM systems Ensuring all activities comply with internal policies and applicable regulations Identifying recurring issues and contributing feedback to improve servicing processes   This job description is intended to describe the general nature of the role and is not an all-inclusive list of responsibilities. Duties and priorities may evolve as business needs change. What Success Looks Like Within 90 days: Confidently manage customer inquiries and assigned accounts Accurately document interactions and account activity Develop a strong understanding of LeasePoints servicing processes and policies   Within 612 months: Independently manage a portfolio of customer accounts Effectively resolve delinquency issues while maintaining positive customer relationships Contribute to process improvements that enhance efficiency and customer experience   What Youll Need High school diploma or equivalent required 2+ years of experience in customer service, collections, or account servicing Experience in financial services, lending, or leasing is a plus Strong verbal and written communication skills Ability to handle sensitive conversations professionally and respectfully Excellent organizational skills and attention to detail Comfort working in a fast-paced environment with multiple priorities Proficiency with CRM systems and Microsoft Office (Excel, Outlook) Ability to work independently while collaborating effectively with internal teams     Why Join LeasePoint LeasePoint is a growth-focused specialty equipment finance company built on strong relationships and collaborative teamwork. We offer early-career professionals meaningful responsibility, direct exposure to leadership, and the opportunity to grow alongside the business in a supportive, high-performing environment.   Third-party recruiters and staffing agencies: We are not accepting unsolicited outreach or submissions for this role. Please do not contact us regarding this position. recblid 8pt7r370c93at5i99n3gf86mxdpes8

Created: 2026-03-05