Customer Care Pre-Sale Specialist (Bilingual - English/...

Customer Care Specialist The Customer Care Specialist is responsible for being the first point when an agent has a complex situation that requires a more advanced level of troubleshooting. You are expected to resolve all issues quickly, effectively, and with the utmost importance and respect. You serve as a role model to the Specialists with regards to work ethic, attendance, and knowledge. As a Customer Care Specialist, you will step in and make decisions when your Supervisor is not available or on vacation. Responsibilities include: Providing website navigation for all brands in searching equipment, auction results, dates/times of auctions Ensuring superior customer service is delivered at all times to customers and collaborating with internal departments successfully as a team player Educating and assisting customers in setting up accounts, bidding limits, and registration Assisting customers in scheduling pickups for all non-GovPlanet brands Working closely with the operations team of inspectors and equipment specialists to assist with Vin verification procedures Processing registerable assets for sales Registering bidders/processing payments from successful bidders/providing customers with information about auxiliary services Providing administrative support as needed by the Customer Service Manager. Assisting with processing purchase orders Supporting customers during the auction registration process for both online and in-person bidding, as well as explaining how bidding and unreserved auctions work Resolving issues and tracking interactions relating to customer accounts Providing information related to past and upcoming auctions and equipment Aiding in training new and current staff on various procedures Advising customers how to bid and understand the bidding process in all brands Performing other duties as assigned Qualifications include: 1 3 years in a high-volume Customer Contact Centre Previous work experience where you worked in person with customers Knowledge of Provincial and Federal tax exemption regulations Experience using computers, and being able to learn to use new technology and software Excellent keyboarding skills for data entry A commitment to providing fantastic customer service Able to work well and maintain a positive attitude in high-pressure situations A friendly, outgoing, patient personality Computer literate, familiar with browsers, and phone system Job Info: Job Identification: 7714 Locations: 1200 Summit Ave, Fort Worth, TX, 76102, US (On-site) Degree Level: No Formal Education Job Schedule: Full time Minimum Salary: 21.00

Created: 2026-03-05