KeyBank - - Responsibilities: Manage day-to-day branch teller line operations, including scheduling tellers and coaching to improve efficiency; Identify and resolve complex client servicing issues and escalate to a Banker as needed; Provide coaching to tellers to enhance client experience and operational effectiveness; Ensure compliance with regulatory, security, and internal audit controls and balance cash drawers; Participate in in-person morning huddles and end-of-day debriefs