Operations Analyst, HUB Heartland

Operations Analyst HUB Heartland is seeking to add an Operations Analyst to our Financial Operations team, who assists with overseeing and managing the financial operations of all HUB offices across the Ohio market. Operations professionals serve alongside the local leadership teams as a resource to all HUB International regional offices. As an integral part of the growing HUB team of experts, our operations teams are critical to the success of our daily functions. This is an ideal early career opportunity for someone with a passion for problem solving and working closely with numbers and data. Top candidates for this role will have a knack for digging through large data sets and ensuring high levels of accuracy and attention to detail. This is a hybrid opportunity based in our Cincinnati, OH office, and will report to the Director of Financial Operations. Essential duties and responsibilities include: Providing reporting and analysis key KPI/metric dashboards, books of business reporting, expiration report generation, producer commission reporting and critical path reporting Managing producer commission variance analysis and audit Managing agency commission variance analysis and audit Overseeing calculation of referral/finder's fees Assurance of completion of financial transaction work including: follow-up on accounts receivable open items, research cash on account items, check requests Contingent tracking and audit Assisting with reconciliation work Completing reporting/metrics on revenue variances Assisting with expense reporting Overseeing referral fee calculations M&A work to include assistance with due diligence and onboarding of new agencies The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. Desired skills/qualifications include: High school diploma required, 4-year degree from an accredited university preferred Prior administrative, office or data entry experience is highly preferred Excellent oral and written English communication skills Superior customer service and problem solving skills Demonstrated proficiency with computer systems, including but not limited to Microsoft office and automated agency management systems Prior experience with Epic, Benefit Point, and/or Power BI is highly preferred Ability to work in a collaborative team environment Strong attention to detail is essential HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Created: 2026-03-05