A company is looking for a Patient Service Agent-Lead, FT.
Key Responsibilities Oversee day-to-day activities of the assigned Hub within the Contact Center Participate in quality assurance screening and ensure performance standards are met Provide leadership and training to team members, fostering a collaborative environment Required Qualifications High School degree or equivalent Supervisory experience or demonstrated experience serving as a team lead 3-5 years' experience with medical terminology and insurance plans Participation in Preceptor training/experience Ability to perform physical tasks including lifting and prolonged standing