Workers' Compensation Manager

Workers' Compensation Manager RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations. Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale. Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance. Join us as we head into one of the most exciting eras in the live entertainment industry! Job Description The Workers' Compensation Manager oversees and administers the workers' compensation program for a national live entertainment labor company supporting both union and non-union workforces. This role ensures compliant, consistent, and cost-effective claim management across multiple states, collective bargaining agreements (CBAs), and client environments. The Manager partners closely with Operations, Safety, Payroll, Legal, and union representatives while maintaining neutrality, regulatory integrity, and appropriate separation of duties. Key Responsibilities Manage the full life cycle of workers' compensation claims for union-represented and non-union employees, from injury intake through claim closure. Serve as the primary liaison with insurance carriers, TPAs, brokers, legal counsel, and-when appropriate-union business agents or stewards, ensuring consistent communication and documentation. Ensure claims handling aligns with contractual requirements while remaining compliant with applicable state workers' compensation laws. Multi-State & Event-Based Compliance Oversee compliance with multi-state workers' compensation regulations and other state requirements for touring crews and multi-jurisdictional work. Manage claims arising from live events, load-ins/load-outs, rigging, staging, forklifts, truss builds, and touring operations. Ensure accurate injury reporting and jurisdictional filings across multiple EINs, clients, and venues. Return-To-Work & Modified Duty Programs Design and administer return-to-work and modified duty programs applicable to both union and non-union roles, consistent with CBAs and operational realities. Coordinate with Operations, Safety, and HR to identify appropriate transitional work assignments without violating contract language or safety requirements. Monitor medical restrictions, lost-time claims, and ADA considerations in partnership with HR and Legal. Labor Relations & Stakeholder Partnership Act as a neutral, knowledgeable partner in workers' compensation matters involving union-represented employees. Participate in labor-management discussions related to injury trends, safety concerns, and claim resolution, as appropriate. Support grievance avoidance by ensuring consistent, well-documented, and contract-compliant claim practices. Risk Management & Cost Containment Analyze loss runs, claim frequency, severity, and cost drivers across union and non-union populations. Partner with Safety leadership to identify systemic risks and recommend targeted prevention strategies specific to live entertainment labor. Support experience modification factor (EMR) management and long-term risk reduction initiatives. Training & Education Train supervisors, crew leads, and managers-both union and non-union-on injury reporting procedures, documentation standards, and post-incident expectations. Provide guidance on how workers' compensation intersects with CBAs, safety rules, and company policies. Reporting & Executive Insights Prepare regular reports and dashboards for leadership on claim volume, costs, lost-time days, and trends by union/non-union status, market, tour, or client. Deliver actionable insights to support budgeting, forecasting, and strategic labor planning. Qualifications Education & Experience Bachelor's degree in Risk Management, Business, Safety, or related field preferred. 5+ years of workers' compensation or claims management experience, including experience supporting unionized workforces. Demonstrated success managing multi-state claims. Experience in live events, construction, logistics, warehousing, or similarly high-risk labor environments strongly preferred. Skills & Knowledge Strong working knowledge of workers' compensation laws and medical management dynamics. Excellent communication and relationship-management skills with union partners, operations leaders, and external vendors. High level of discretion, objectivity, and professionalism. Proficiency with claims systems, HRIS platforms, and Excel-based analytics. Preferred Certifications ARM, CRIS, CPCU, or similar risk/claims certification. OSHA or safety-related training a plus. Location: Nashville, TN Why Rock Force We don't just staff events - we build careers. Rock Force is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from: Competitive Wages Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met. Opportunities for professional development and advancement This commitment makes Rock Force an employer of choice in the live event industry.

Created: 2026-03-05