Customer Success Account Manager

A company is looking for a Customer Success Account Manager to support the operational management and execution of assigned employer accounts. Key Responsibilities Support the senior Customer Success lead in managing assigned employer accounts and serve as the day-to-day operational contact for clients Coordinate implementations, eligibility updates, and ensure accurate execution of contract requirements and reporting deliverables Compile and validate pharmacy claims reporting and performance metrics while coordinating with cross-functional teams Required Qualifications Bachelor's degree in business, healthcare, or related field, or equivalent experience 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience Experience supporting employer clients in an account management or implementation capacity Working knowledge of PBM operations including claims adjudication and eligibility Proficiency in Microsoft Office and CRM or project management systems

Created: 2026-03-05