Service Consultant

Overall SummaryAs a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.EducationHigh SchoolExperience1-3 yearsAdditional InformationQualificationsProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsAbility to thrive in a fast-paced environment with many prioritiesPrior sales experienceDemonstrated communication and interpersonal skillsOrganization and follow-up skillsExperience and desire to work with technologyApplicant must have excellent communication skillsAll applicants must be authorized to work in the USAAll applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's licenseBenefitsPROFIT SHARING & 401(K) Retirement Plan with MATCH!Health, dental, vision, prescription and life insuranceDisability CoveragePaid Vacation & Paid HolidaysEmployee DiscountsContinued PAID TRAININGResponsibilitiesThis role requires someone who is passionate about taking care of the Customer and helping them turn an unpleasant event into a positive experienceThis role requires juggling many Customers, priorities, communication and follow-up throughout the day, while turning Customers into "raving fans."This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers, just to name a fewSetting, confirming and preparing for appointments with customers to expedite their service experienceGreeting customers in a timely and friendly mannerDetermining vehicle needs based on customer information and a vehicle walk-aroundUsing a consultative selling process to assist customers in planning for on-going required maintenance of their vehicleProducing repair orders for customers with full transparency including cost and time estimatesCommunicating frequently with Technicians and Parts Associates to ensure timely completion of workFollow-up with customers on the status of their vehicle, based on how the Customer wants to be informedCreating a great vehicle delivery experience for the CustomerFollowing up with Customers to ensure satisfactionSetting and achieving targeted sales goalsGaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty informationProviding an exceptional customer experience to drive loyaltyEmployment Position: Full TimeSalary:$60,000.00 - $90,000.00 YearlySalary is not negotiable.Zip Code: 76543

Created: 2026-03-05