Consultant - ADL

Account Manager As a member of the Absence, Disability, & Life group, the Account Manager is responsible for providing day-to-day support to a Senior Consultant and provide consulting services for clients. As the Account Manager, he/she will serve as the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products and services. This entails supporting the overall Absence, Disability, & Life consulting practice relative to revenue growth and service needs as well as being accountable for the retention, development, servicing and expansion of their assigned accounts. The incumbent individual will lead and collaborate with the dedicated Client Services Team to his or her key accounts. This is a highly collaborative position, in which the work is varied and involves a high degree of complexity. Frequent contacts with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas both within MMA East and designated key accounts will occur. This position is expected to operate independently and provide appropriate information and direction to other individuals. Contacts will include sensitive and confidential information. Essential duties and responsibilities include, but are not limited, to: managing Marsh McLennan Agency East Region's Absence, Disability, & Life Consulting Team calendar of events and related project plans; supporting preparation for and participating in client financial management and renewal analysis meetings; participating in development, implementation and management of health management strategies and programs; reviewing plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices; supporting client and MMA East team activities around labor negotiations; supporting clients with labor contract interpretation, implementation and ongoing administration of benefits provisions; interpreting plan documents to help clients answer participants' benefits and/or claims questions and/or appeals; supporting clients with open enrollment and new hire processes and timing; assisting in developing and providing training for client benefits staff on benefits programs, procedures and practices; assisting with standard benefits communication materials, as needed; coordinating and managing special client projects; managing plan implementations; and managing new client on-boarding. Required education and experience include a bachelor's degree or equivalent work experience preferred, minimum of 5 years experience within Absence, Disability, & Life client management and consulting, client service experience in Benefits Brokerage/Insurance industry, including large (F500 and/or 5,000+ employees) is preferred, and excellent working knowledge in Client Relationship Management (CRM) software and the Microsoft Office Suite. Knowledge, skills and abilities include demonstrated track record of success in sales and client management, proven ability to successfully manage multiple clients of various complexity simultaneously, strong account planning, project management, and project planning skills, proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts, strong organizational and management skills with strong attention to detail and follow-through, excellent analytical, problem solving, risk management, and decision making skills, proactive mindset to seeks information to create effective solutions, excellent communication skills, ability to lead team development and motivate others, skills in delegating tasks and responsibilities, and ability to effectively interact with people at all levels inside and outside of the company. Physical demands and work environment include frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms; occasionally required to stand and walk; extensive use of computer and keyboard and viewing of computer screen is required; specific vision abilities required by this job include vision, and ability to adjust focus. Other working conditions are normal for an office environment. Work is typically performed in a hybrid manner based out of our Conshohocken office, or at various customer/MMA locations as required.

Created: 2026-03-05