Customer Service Representative

Position OverviewWe are seeking aCustomer Service Specialistto support patients by managing the full frontend service process. This role involves answering inbound calls, making outbound calls, processing orders, verifying insurance, reviewing documentation, and ensuring patients receive the equipment prescribed by their providers. The ideal candidate is organized, patientfocused, comfortable with high call volumes, and able to deliver excellent service in a healthcare environment.Key ResponsibilitiesPatient Support & CommunicationAnswer inbound calls and emails promptly while meeting performance goals Make outbound calls as needed to follow up, confirm details, or gather missing documentation Educate patients on their financial responsibility when applicable Provide accurate information about products, services, and general support inquiries Route calls appropriately and follow up to ensure resolutionOrder Processing & DocumentationReview referral documentation for accuracy and completeness Create and process patient orders Verify and submit required forms and supporting documentation Maintain detailed, accurate records in accordance with SOPs Schedule patients to receive equipment as ordered by their providerInsurance VerificationComplete insurance eligibility checks Determine coverage, coinsurance, and deductibles Obtain preauthorization when required Submit physician orders to insurance carriers for review and approvalProduct & Company KnowledgeStay current on all products and services offered Maintain a working understanding of equipment types, ordering requirements, and patient needsRequired Skills & ExperienceCustomer service or call center experience Experience in healthcare, medical office work, or patient interaction Understanding of insurance processes preferred Strong attention to detail and documentation accuracy Ability to work in a fastpaced, highvolume environment Excellent communication and problemsolving skillsPreferred QualificationsHandson patient care experience Familiarity with CPAP equipment or respiratory products Prior experience with medical documentation and insurance verificationExperience LevelEntry Level- training provided, healthcare experience strongly preferred. Job Type & LocationThis is a Contract to Hire position based out of Kearney, NE. Pay and BenefitsThe pay range for this position is $18.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Kearney,NE. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. 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Created: 2026-03-05