Customer Service Representative

Customer Service Representative (Hybrid)Worksite Location:101 North Waukegan Road, Lake Bluff, IL 60044 Workplace Type:Hybrid (2 Days in Office - 3 Days Remote) Job Category:Customer ServicePosition OverviewWe are seeking aCustomer Service Representativeto support incoming inquiries, provide exceptional service to clients, and assist with patient account and medical collection-related questions. This individual will serve as a key resource for customers, ensuring timely communication and accurate information. This is aContract-to-Hireposition with long-term potential (initial assignment approximately 4 months).Top MustHave SkillsCustomer service experience Collections / Medical collections Patient account knowledge Medicare & Medicaid familiarity Strong computer skills High School Diploma required 1 year of recent healthcare experience (Call Center preferred)Nice-to-Have SkillsHealthcare experience Medical billing Accounts receivableResponsibilitiesProvide outstanding customer service to internal and external clients. Communicate effectively through phone and fax. Gather necessary information to support timely and accurate laboratory reporting. Contact clients regarding abnormal test results, specimen issues, and requisition verification. Assist clients with questions related to test status, requirements, and specimen handling. Process changes to requisitions, patient details, and critical values. Document all customer interactions in the appropriate systems. Coordinate with Sales, Clinical Support, and internal departments for issue resolution. Serve as a resource for complex technical or reportrelated questions. Support onboarding and mentoring of new team members. Participate in process improvement discussions. Escalate issues as needed to Supervisors. Assist with special projects and general support tasks. Perform other duties as assigned.Required Experience & Skills0-1 year of related experience Prior call center or multiline phone experience Proficiency with email, spreadsheets, and wordprocessing tools Strong attention to detail, organization, and analytical thinking Ability to work in a fastpaced environment and manage multiple priorities Strong interpersonal skills and ability to work within a team Positive, energetic attitude with strong customer service skills Excellent verbal and written communication abilitiesScheduleTraining Schedule:8:00 AM - 4:30 PM CT PostTraining Shift:9:30 AM - 6:00 PM CTAssignment DurationApprox. 4 months with strong potential for ongoing, longterm employment #PriorityWest26 Job Type & LocationThis is a Contract to Hire position based out of Libertyville, IL. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Libertyville,IL. Application DeadlineThis position is anticipated to close on Mar 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-05