Career Coach for Employability

Job Title: Career Coach for Employability Department: Workforce Development Reports To: Sr. Manager for Voc Rehab Programs FLSA Status: Non-Exempt - Full Time Salary: $21.10 per hour Address: 2520 Brun St. Houston, TX 77019 Resume is required indicating experience. Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work. Position Summary: Assists participants with diagnosed disabilities enrolled in Vocational Services, Texas Workforce Commission Rehabilitative Services, and GWH's vocational and work skills programs. The Career Coach supports career planning, and the decision-making process including career counseling, assessment, on-the-job training enrollment, assistance with job searches, and retention services. Moreover, provides job coaching in the vocational/skills training program and during employment where allowed. Essential Duties and Responsibilities: Responsible for assuring that Workforce Development (WFD) is in compliance with all regulatory and accreditation standards. Provides intensive, comprehensive employment case management and career planning services to participants enrolled in GWH programs and Career Connections. Maintains a rolling caseload per program requirements. Review assessments of participants' employment and training needs, individualized employment plans, etc. to guide job training plans and potential co-enrollment into other GWH programs. Monitors and evaluates participant progress through an individualized employment plan, provides guidance and coaching to help resolve issues, and remains motivated to obtain/maintain credentials and employment. Provides onsite coaching and oversight during the work experience activities at designated locations. Maintains relationships with partnering agencies and makes appropriate referrals to those agencies that will assist participants with supportive services, which are designed to help mitigate barriers and enhance employability. Works with Career Connection Team Members to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette. Conducts employment readiness workshops and provides one-on-one job coaching. Maintains accurate and up-to-date data entry for billing purposes. Ensures that participants understand and conform to program policies and expectations. Provides job development assistance by working with Career Connection Team Members and matching participants to appropriate jobs. Place participants in industry-related employment, providing ongoing follow-ups for retention records. Support participants with maintaining employment, including providing resources for job sustainability. Maintain real-time data entry, electronic and hard copy confidential files, and input necessary information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation. Travel to multiple locations as needed. Other duties as assigned by Management. Additional Responsibilities: Demonstrate professionalism, and good judgment and present a friendly, cooperative attitude. Ability to multi-task, make quick decisions, adapt to change, and work in a team- oriented, fast-paced environment. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles. Must be punctual and have dependable attendance and maintain an appropriate appearance. Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean. Adheres to local, state, and federal laws and regulations. Minimum Qualifications: Bachelor's Degree is preferred. Minimum of two (2) years of workforce development, career services, and/or human services experience. Excellent computer skills (proficient in Microsoft Office). Excellent written and verbal communication skills. Understand strategic planning, budgets, marketing, and research. Ability to communicate and interact well with a variety of personality types. Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues. Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans. Must have reliable transportation. Key Performance Indicators (KPI): Meet or exceed all portfolio programs' outputs, outcomes, and goals for the (calendar/fiscal) year. Placement rate of 65% or higher for those who complete training. Ensure data utilization and accuracy of 90% or higher by conducting regular audits of Caseworthy reporting. Ensure all data reports, funding applications, and administrative documents are reviewed prior to submission for the Director's approval. Execute WFD projects as assigned. .Physical Requirements/Work Environment: Ability to sit, stand, bend, and reach. Ability to lift, push, pull, up to, 25 lbs.

Created: 2026-03-05