Student Services Advisor-Eagles on Call

Salary: $39,213.00 - $45,478.00 Annually Location : Killeen-Central Campus Job Type: Full-Time Salaried Job Number: 202500047 Division: Student Services Department: Eagle Call Center Opening Date: 02/11/2026 Closing Date: 3/22/2026 11:59 PM Central Summary of Position Works as part of a team to provide prospective and current students at any location with admissions, registration, academic advising, student accounts, financial aid/VA educational benefits, other federal funding options to include U.S. military educational funding sources assistance. A high level of customer service is expected with this position. Monday thru Friday, 2:00pm to 11:00pm Education and Experience Associate's degree from a nationally, regionally or identified at the state level accredited institution of higher education required with four years' primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts. Or Bachelor's degree with two years' primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts. Bachelor's degree preferred. Knowledge Skills and AbilityDemonstrated ability to offer excellent customer service and a passion to go above and beyond customer expectations. Displays strong analytical, decision making and leadership skills. Excellent problem-solving skills; demonstrated ability to identify issues and work with others to resolve the issue through to the end. Ability to demonstrate sensitivity to persons of diverse academic, socioeconomic, cultural, and ethnic backgrounds, and those with disabilities. Ability to relate effectively with a wide range of constituents including students, faculty, staff, and the general public. Excellent verbal, written, and interpersonal communication skills. Proficient with MS Office Suite, data analysis and reporting, and a student information system. Essential FunctionsAssist prospective and current students with admissions, registration, academic advising and related enrollment action. Process registration, degree plans, and related enrollment actions. Determine Texas Success Initiative status and advise on student placement. Monitor degree progress and academic standing and take appropriate action as needed. Provide financial aid/VA benefits and other funding source information. Assist students with enrollment related issues and/or elevate to next level. Assist in tracking inquiries through enrollment services and ensure students receive timely and exemplary service. Proactively assist prospective students through the enrollment process by adhering to call and database processes. Be a subject matter expert in the college's worldwide programs, enrollment processes, financial aid/VA educational benefits, and other funding sources available. Maintain communication and coordinate services with other areas of student services, instructional departments, and administrative services on all matters that relate to position. Serve as the VA functional expert for Eagles On Call (Call Center) and ensure VA certifications are processed in a timely manner. Order textbooks and supplies to be shipped to the Chapter 31 students. Prepare student records for compliance surveys by the Veterans Administration and the State Approving Agency. Communicate with VA students as needed for information on benefits, issues and responsibilities and respond promptly to phone and email messages. May participate in prospective student recruitment based on leads and perform other related duties and activities as needed. EEO Statement Central Texas College District and its operating units, divisions and sponsored activities prohibits discrimination on the basis of any protected class including, but not necessarily limited to race, color, gender, national origin, age, religion, genetic information, disability, veteran status, sexual orientation, gender identity or transgender status. Inquiries about Title IX, sexual misconduct can contact the Title IX Coordinator, Larry Murphy through email to or call 254-501-3028. We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, educational benefits, holidays, vacation, and sick leave. Full-time employees participate in the Teachers Retirement System of Texas (TRS). To learn more details, visit our benefits page 01 What is the highest level of degree attained or conferred? (Must attach transcript with degree conferred date) High School Diploma/GED only Certificate of Completion or 30 college credits Associates Degree Bachelor's Degree Master's Degree I do not have a GED or High School Diploma 02 How many years primary full-time wage-earning experience do you have in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts? No Experience Less than 2 Years Experience 2 Years Experience 3 Years Experience 4 Years Experience 5 Years Experience More than 5 Years Experience 03 Do you have experience using Colleague data system? Yes No 04 Do you have experience using an automated customer relationship management system (CRM)? Yes No 05 Which of the following describes your highest level of Microsoft office (Microsoft word, Excel, Powerpoint) proficiency? I do not have enough skills to meet the definition of Basic level below. Basic Intermediate Advanced 06 Are you a Veteran of the US Armed Forces? Yes No Required Question

Created: 2026-03-05