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Assistant Facility Manager

The Auto Club Group - Raleigh, NC

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Job Description

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: We are looking for a dependable and driven Assistant Manager to support the daily operations of our automotive repair facility. The Assistant Manager will work closely with the Facility Manager to ensure efficient shop workflow,maintainhigh levelsof customer satisfaction, andassistin leading a team of technicians and service staff. This role requires strong organizational skills, leadership ability, and a customer-first mindset,as well asa solid understanding of automotive service operations. Key Responsibilities: Assist the Facility Manager in overseeing daily shop operations, including scheduling, workflow management, and customer service. Support the recruitment, training, and development of technicians and service staff. Monitor shop performance, including productivity, efficiency, and profitability. Help managepartsinventory, equipment, and facility maintenance needs. Ensure compliance with company policies, safety standards, and industry regulations. Communicate effectively with customers, providing clear updates, resolving concerns, and ensuring satisfaction. Assistwith financial performance tracking, including labor costs, sales goals, and service metrics. Step in as acting manager when the Facility Manager is unavailable. Foster a positive, team-oriented work environment that encourages growth and accountability. Total Compensation Overview: Assistant Facility Managers will earn a competitive annual salary of$55,000 - $70,000withmonthlybonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement Parental Leave Weekly Pay Closed on Sunday Five-day work week Required Qualifications Education: High School diploma, GED,orTechnicalschool graduate/certification Mustpossessavalid driver's license Experience: 1 year or more working with auto/truck systems and technical resources Knowledge and Skills: Demonstrates aresults-focusedbias for action Analyzes financial information to evaluate strategic opportunities and options Manages effective teams and partnerships Works well with individuals and groups to achieve common goals Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind Keenness and quickness in understanding business risks and opportunities Achieves goals through effective andappropriate interactionwith leaders, peers, employees, partners, and contacts Ability to work effectively in a busy environment, interacting with people and dealing withdifficult situations Preferred Qualifications Bachelor's Degree preferred. Previoussupervisory or management and/or project management experience. Customer service and sales experience. Work Environment This position involves sitting, standing, walking,and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Created: 2026-03-05

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