Customer Service Representative - Remote

Player Experience Agent / Racing OperatorRemote (Equipment Pickup Required - Beaverton, OR)A growing mobile horse gaming platform is seekingPlayer Experience Agentsto join its team in a fully remote capacity. This is a blended role combiningcustomer supportandracing operations, ideal for candidates who are detail-oriented, calm under pressure, and passionate about delivering an exceptional player experience. Note:Candidates must reside locally in the Beaverton, Oregon area for equipment pickup.Player Experience Agent (Customer Support) ResponsibilitiesRespond to player inquiries viaphone, chat, and emailas they come through the queue Manage multiple interactions simultaneously while delivering high-quality, player-focused service Clearly explain platform policies, procedures, and regulations in a friendly and professional manner Research and resolve player issues efficiently using internal tools and resources Maintain a strong understanding ofgambling laws, regulations, and compliance requirementsStrictly follow company processes when verifying player accounts and handling confidential information Make outbound calls or messages to players as needed for follow-up or resolutionRacing Operator ResponsibilitiesMonitor multiple horse races across varying time zones to ensure accurate recording of: Start and end times Race results and finishing order Build, audit, and validate race cards and betting pool data to ensure accuracy from third-party sources Identify race-related incidents and take immediate, appropriate action when issues occur Monitor betting systems to ensure incidents are properly logged and payouts are delayed when requiredSkills & QualificationsHigh school diploma or equivalent Minimum of2 years of customer service experienceStrong attention to detail and ability to multitask in a fast-paced environment Job Type & LocationThis is a Contract to Hire position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Required Preferred Job Industries Other

Created: 2026-03-05