Customer Service Representative

Intermediate Level | Full-TimeThis role is ideal for someone who excels in written communication, enjoys investigative problemsolving, and thrives in a fastpaced, detailoriented environment.This is not a high callvolume role - it is heavily focused on email communication and case resolution.Position OverviewThe Customer Support Specialist plays a critical role in supporting Account Managers and ensuring drivers have a smooth, informed experience with their fleet services. This position handles complex customer inquiries, researches solutions, and coordinates with multiple internal teams to ensure timely and accurate resolutions. You'll manage a substantial volume of email cases, utilize SalesForce CRM to track and resolve issues, and provide exceptional customer service through clear communication and followup.Key ResponsibilitiesCustomer Support & Case ResolutionServe as the first point of contact for customer inquiries via email and outbound followup calls. Manage ahigh volume of customer emails and SalesForce cases, ensuring timely and accurate resolution. Research issues thoroughly, think critically, and provide solutions-ranging from vehicle ordering assistance to addressing urgent situations (e.g., impounded vehicles). Educate drivers on processes, services, and future needs.Internal CollaborationCommunicate frequently with internal departments (e.g., billing, operations, compliance) to obtain information and resolve customer inquiries. Utilize Microsoft Teams daily for internal communication.System & Data ManagementWork within multiple Wheels systems to: Create vehicle selectors Process billing changes Generate reports Distribute insurance cards Update driver data Contact drivers via phone and email to collect missing or required information. Enter and update customer information in real time while actively communicating with customers.Tools & TechnologyUseSalesForce CRMfor all case management, documentation, and followup. Work across multiple databases, systems, and computer monitors simultaneously. Utilize Microsoft Office applications including Outlook, Word, and Excel (basic functions, copy/paste, data entry).Required Skills & Experience2+ years of office-based customer service experienceStrong written and email communication skillsExcellent command of English, including proper grammar and professional toneHigh level of computer proficiency; comfortable working in multiple systemsExperience with Microsoft Office (Outlook, Word, basic Excel)Solid data entry skills and attention to detailAbility to multitask and manage multiple systems at onceTyping speed of 40 WPM or higher(typing test required) High school diploma or equivalentPreferred SkillsExperience usingSalesForce CRMExposure to fleet management, logistics, or servicebased environmentsFamiliarity with case management tools or multi-system workflowsTop SkillsCustomer Service Email Communication Case Management Data Entry Microsoft Office (Outlook, Excel) Problem Solving & Research CRM System Use (SalesForce preferred) Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $33.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Required Preferred Job Industries Other

Created: 2026-03-05