Network Administrator

Must Have Technical/Functional Skills Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue. Roles & Responsibilities • Hands-on experience in supporting Network Operations Center • Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets. • Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages. • Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution. • Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units systems for outages to SCADA connectivity. • Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams. • Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites. • Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines. • Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues. • Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams. • Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites. • Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio. • Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols. • Document and update training material found in Knowledge Base articles in ServiceNow and on the teams web site. • Attend Production Review and Change Advisory Board (CAB) meeting (Daily) • Support sustainability of security control framework and audit management processes Salary Range $65000 -$70000 years TCS Employee Benefits Summary: Discretionary Annual Ince ntive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Created: 2026-03-05