Patient Access Coordinator - Cancer Prevention Access

The Access Operations Department at MD Anderson Cancer Center plays a vital role in ensuring patients can connect seamlessly with the care they need. It focuses on scheduling, patient access support, and operational efficiency so that clinical teams can maximize their time with patients and deliver world-class cancer care. Summary The primary responsibility of the Patient Access Coordinator is to facilitate patient medical clearance by applying oncology nursing knowledge, clinical judgment, and strong communication skills. This role supports the resolution of any barriers that may impact timely and appropriate patient access. The ideal candidate will have four or more years of oncology nursing experience. This is a hybrid position and may require flexibility to be onsite as needed to support business operations.At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week Group Dental, Vision, Life, AD&D and Disability coverage Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs Tuition Assistance Program after six months of service Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans Employer paid life, AD&D and an illness-related reduced salary pay program Extensive wellness, recognition, fitness, employee health programs and employee resource groups Key Functions Patient Access Consistently and accurately uses established medical acceptance criteria to screen and schedule appointments for new patients, ensuring optimal clinic efficiency. Leads and directs Patient Access Representatives in daily operations related to patient intake, registration, and medical clearance processes. Assists with training and orienting new or existing Patient Access Representatives as needed. Clinical Reviews Performs clinical review of new patient referrals to determine medical acceptance. Communicates with patients, referring professionals, and MDACC physicians regarding cases that do not meet medical acceptance criteria. Oral and Written Communication Demonstrates excellent oral communication and active listening skills when interacting with patients, referral sources, MDACC physicians, and clinical staff regarding access barriers or financial clearance. Responds to voicemail and MyChart messages within one business day. Answers phone calls promptly (within three rings).Clearly and professionally communicates during all patient interactions. Follows established customer service guidelines and strives to meet all reasonable patient needs. Reliably routes patients to the appropriate destination, using warm transfers whenever possible. Revenue Integrity Collects complete and accurate financial and consent information during intake and registration; verifies all required forms and consents during new patient registration. Uses technical expertise to obtain insurance information and perform electronic eligibility verification when available. Provides patients with financial information obtained during verification by financial clearance staff, including charge estimates, discounts, and financial assistance options. Other duties as assigned Why Join MD Anderson Be part of a world-renowned cancer center consistently ranked among the best in the nation. Contribute to a mission-driven environment focused on Making Cancer History®. Access exceptional benefits, career development resources, and learning opportunities. Work in a collaborative culture that values every team member. Make a meaningful impact on patient care and the lives of individuals and families facing cancer. EDUCATION Required: Graduation from an accredited school of nursing. Preferred: Bachelor's Degree Nursing. WORK EXPERIENCE Required: Two years Nursing experience or One year Related nursing experience in utilization review/insurance/case management/medical clearance. LICENSES AND CERTIFICATIONS Required: RN - Registered Nurse - State Licensure State of Texas Professional Nursing license (RN). Required: BLS - Basic Life Support or CPR - Cardiac Pulmonary Resuscitation Upon Hire. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Created: 2026-03-05