Communication Consultant, EB

Job Description: We are looking to add a Communication Consultant II, EB to join our Employee Benefits Communications team. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes! Basic Function: The purpose of this position is to develop effective and timely communication campaigns for Holmes Murphy clients of varying sizes and needs, including handling sensitive, time-critical and strategic reactive planning. The Communication Consultant II will work closely with stakeholders to create content and support various communication initiatives, and ensure that materials are accurate, accessible, and tailored to the needs of diverse employee populations. Essential Responsibilities: Develop communications content using various communication channels, including long and short-form content (i.e. newsletter communication, microsites, presentations, text messaging campaigns and print materials, template, etc.). Independently manage client projects. Provide expert consulting & guidance to internal stakeholders and clients on effective communication practices, including best practices for engaging employees and measuring communication effectiveness. Conduct client interaction for all aspects of communication services, including proactive outreach to internal client experience teams for engagement opportunities, planning and timely delivery of outputs. Design and execute communication campaigns proactively to coincide with open enrollment periods, benefit changes, wellbeing, engagement and other key events, ensuring timely and relevant messaging. Provide collaboration & training within internal stakeholders. Additional Responsibilities: Analyze, report and provide observations driving success of multi-channel client communication campaigns. Collaborate with benefit providers and external vendors to integrate services and messaging into overall communication strategies. Ensure all communication materials adhere to regulatory requirements and accurately represent benefit offerings, policies, and procedures. Provide direction for project management, graphic design direction, and production vendor partners and fellow EB Comm team members. Support leadership in management of vendor partners, troubleshooting issues and identifying areas of opportunity. Assist with training of other team member on Communication Team specific tools. With direction from leadership, develop best-in-class template communications ready for client deployment. Perform special projects and other duties as requested. Knowledge, Skills and Abilities: Superior, demonstrable, and proven technical and persuasive writing abilities. Proficiency with and strong ability to give direction on projects created various software packages, including Microsoft Suite, Adobe Creative Suite, InDesign, Project Management tools, etc. Excellent detail orientation with advanced editing, proofreading, and composition skills. Ability to manage multiple projects simultaneously and work effectively under strict deadlines. Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously. Ability to attend on-site vendor trainings and meetings. Ability and willingness to work daily and extended hours as needed, particularly during peak busy time. Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. Ability and willingness to pursue relevant designations and/or continuing education, as appropriate. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to exert up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull objects. Must be knowledgeable of and comply with HMA's Client Privacy Policy, HIPAA regulations and E&O procedures and policies. Competencies In addition to the responsibilities, knowledge, skills, and abilities outlined in this job description, the Company also assesses and develops employees based on core and technical competencies through a performance management process. Employee consistently performs the competency in difficult situations and requires little guidance. Competencies applicable to this role include: Core Competencies: Trust: Build trust through honest and caring actions and consistently do the right thing. Communication: Seek understanding to convey messages and information to others in a caring and constructive manner. Client Focus: Establish meaningful relationships with clients (internal and external) by supporting their unique potential and delivering an impactful experience. Teamwork: Contributes to the success of the organization by effectively influencing others and uplifting their experiences and unique strengths. Qualifications: Education: Bachelor's degree in English, communication, journalism, marketing, or related field of study preferred. Experience: Minimum 5 - 7 years corporate communication experience. Technical Competencies: Industry Knowledge, Principles, & Practice: Invests in the understanding and application of insurance principles, practices, and coverage to consult clients on meeting their strategic needs, including risk transfer, financial elements, relevant parties, and business flows and transactions. Client Management: Actively fosters client relationships by seeking to understand their business and needs, prioritizing deliverables, managing status, and proactively delivering unique and impactful solutions. Change Management: Understands the steps required to successfully manage change, recognizes the need for change management, and adapts communication depending on audience and topic. Supports multiple methods of communication to effectively manage change. Here's a little bit about us: In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as: Paid Parental Leave and supportive New Parent Benefits - We know being a working parent is hard, and we want to support our employees in this journey! Company paid continuing Education & Tuition Reimbursement - We support those who want to develop and grow. 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum contribution to every full-time employee's 401k. This means, even if you're not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for. Generous time off practices in addition to paid holidays - Yes, we actually encourage employees to use their time off, and they do. After all, you can't be at your best for our clients if you're not at your best for yourself first. Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you - Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you. DE&I programs - Holmes Murphy is committed to celebrating every employee's unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish! Consistent merit increase and promotion opportunities - Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important - not only with your financial wellbeing, but also your career wellbeing. Discretionary bonus opportunity - Yes, there is an annual opportunity to make more money. Who doesn't love that?! Holmes Murphy & Associates is an Equal Opportunity Employer.

Created: 2026-03-05