Staffing Coordinator LLWC of Greenville SC

Staffing Coordinator Represents the agency as a frontline customer service and liaison to clients, caregivers, and the Client Services Manager (CSM). Works under the direction of the CSM and in coordination with the Care Coordinator Supervisor to assure that the skills of the caregivers assigned to each case are appropriately matched to the needs of the patient/clients. Responsible for consistently assigning the same caregiver to each patient/client when possible, facilitating continuity of care, supporting the attainment of desired outcomes, and improving customer satisfaction. Schedules only those visits that have been requested in the plan of care. Maintains a standardized weekly schedule for all assigned patients/clients and document daily schedules changes on the scheduling forms for the requested care. Validates caregiver documentation against shifts scheduled as requested. Creates and updates active patient/client and caregiver lists weekly, more frequently if requested. Knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the agency. Serves the needs of patients/clients. Consults with the CSM and Care Coordinator for direction and offers to patients/clients when requested. Maintains an understanding of the amount, frequency, and duration of services that has been identified in the plan of care. Is a customer of the worker to worker communication. Follows company approved standards when scheduling patient/client care. Records and keeps all patient/client care information current. Maintains complete and accurate patient/client schedules, including the amount, frequency, and duration of services that has been identified in the plan of care. Schedules visits on a daily basis. Views the patients/clients and/or family as the primary customer of all scheduling. Makes staff changes in coordination with the Care Coordinator Supervisor and/or the Client Services Manager when changes in staffing are requested by the patient/client or family. Contacts the payer and billing processes to support the production of accurate and timely invoices. Contacts clients/patients and/or families to follow up satisfaction after a new caregiver has been assigned. Documents all requests for changes in caregivers, logs all complaints, and records the results of all satisfaction calls. Participates in the hiring of caregivers by identifying recruit needs, screening applicants, arranging and conducting interviews, and verifying references. The input of the Scheduler is critical in maintaining appropriate levels of staffing and final hiring decisions are the responsibility of the Employee Development and Client Services Manager. Responsibilities and capabilities include, but are not limited to: Other Duties and Responsibilities: Knowledgeable of and supports the philosophy, purpose, mission, goals and policies of the agency. Reports work on time and prepared. Adheres to agency dress code. Follows standard precautions and infection control practices. Completes all required trainings on time. Provides excellent customer service to all clients/patients, families and co-workers. Works evenings and weekends as needed. Works extended periods of time at a computer terminal. May be exposed to hazardous materials. May be required to work extended periods of time. May encounter difficult or emotionally charged client situations. This position requires the use of read, write, stand, walk, lift up to 25 lbs, hear. May be required to lift or carry up to 25 lbs. May be exposed to moderate noise levels. May be required to work extended periods of time at a computer terminal. May be exposed to hazardous materials. This position requires the use of read, write, stand, walk, lift up to 25 lbs. May be exposed to biological hazards from clients/patients. This position requires the use of personal protective equipment (gloves) in job performance when handling cleaning agents or biohazardous box for pick-up. Local travel may be required for this position. Minimum high school diploma or equivalent. One (1) year data entry, computer-related, clerical or systems experience, preferably in a health care environment. Demonstrated data entry ability with attention to detail, speed and accuracy. Organizational, teaching, human resources, and management skills. Ability to work under time/pressure. Ability to work in a fast-paced environment and to prioritize, organize and manage multiple projects. Proficient in Microsoft Office Suite including Word and Excel. Works with minimal supervision.

Created: 2026-03-05