Customer Service Representative

Title: Customer Service Representative Company: Insurance - LHH Schedule: Onsite | MondayFriday Flexible shifts available (7am4pm, 8am5pm, or 9am6pm) Start Date: ASAP Training and support will be provided by both the current CSR and the Renewal Manager. Key Responsibilities: - Respond to inbound customer calls (average 3050 per day). - Manage case files, service tickets, and insurance policy requests. - Process certificates of insurance and other policy-related documentation. - Assist with general case management duties assigned by leadership. - Maintain accurate records and ensure timely updates within internal systems. - Provide clear, professional support and guidance to policyholders. - Collaborate with the CSR and Renewal Manager throughout training and task transitions. - Support renewal workflows and help resolve service inquiries or escalations. - Uphold company standards for communication, accuracy, and customer care. Requirements: - Insurance experience required (CSR, agency service, case management, or similar). - Strong proficiency in Microsoft Office and general computer systems. - Experience processing certificates or insurance service requests. - Ability to manage high-volume phone activity (3050 calls per day). - Strong organizational skills and ability to multitask in a fast-paced setting. - Excellent verbal and written communication skills with a professional, friendly demeanor. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Created: 2026-03-05