Customer Experience Specialist

Charter Steel is hiring a Customer Experience Specialist! Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience. Charter Steel is a member of the Charter Manufacturing family of companies. Ready to be the voice of excellence in customer experience? We're looking for a proactive communicator to serve as the vital link between our customers and manufacturing teams to ensure every order is delivered with precision, care, and speed. If you're detail-driven, thrive in fast-paced environments, and love turning challenges into solutions, we want you on our team. Position specifics: Location: Saukville, WI Schedule: 3 days in office, 2 days remote What you'll need: Associates Degree or three years of experience in a customer facing role (sales, customer service, or marketing). Two years' experience using ERP systems/company database systems and entering and managing orders. A track record of partnering with Sales and customers to increase customer dependency, customer satisfaction and overall customer success. Skilled in prioritizing highest critical tasks and an ability to plan steps to achieve objectives. Ability to solve problems and make sound decisions within set parameters. Excellent verbal and written communication skills requiring tact and discretion. Demonstrated customer experience management to handle multiple tasks simultaneously in a fast-paced environment. Strong analytical skills to gather data from multiple sources and report findings. Strong interpersonal and relationship building skills. Proficient in the advanced features of Microsoft Office software products; specifically excel and the ability to do customized reporting. What you'll focus on: Help the business leverage more business intelligence and analytics in our customer experience processes. Provide the highest level of customer experience by accommodating customer needs. Develop strong working relationships and collaborate/work with other functional areas of the business to meet customer requirements. Proactively support the entire customer order/demand management process and monitor customer systems and maintain accurate information in the system for quotations, inquiries, orders, lead-times, and shipments. Coordinate the entire flow of orders through all functional areas. Keep all departments apprised of changes. Develop a strong working relationship with the Account Manager to cohesively manage the complete order fulfillment process to ensure customer satisfaction. Communicate directly with customers to coordinate changes in demand and monitor order availability. Resolve customer concerns and issues. Once product is released, coordinate shipments with logistics to ensure material is delivered on time. Develop a working knowledge of the business's manufacturing capabilities and product offerings. Manage customer forecasts and releases to meet customer requirements by monitoring internal inventory levels to ensure on time delivery. We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

Created: 2026-03-05