Senior Administrative Technician, EWD

Job Title To perform a variety of technical and administrative duties and exceptional customer service. Perform administrative tasks such as processing and reviewing records, preparing documents and reports, and acting as a liaison with internal/external stakeholders to assist with coordinating programs and courses. Serve as the primary front desk representative by welcoming and assisting students, guests, and visitors, and managing incoming phone calls to ensure effective communication within the departments. Duties & Responsibilities (Essential Functions) Essential and other important responsibilities and duties may include, but are not limited to, the following: Provide excellent customer service to students, community members, employers, and other parts of the college. Maintain current knowledge of Workforce Development, CTE, Apprenticeship and other college programs to assist with student and community inquiries. Assist students accessing the appointment tracking system for Career Services. Manage multiple staff calendars to assist with appointments and meeting scheduling and availability. Maintain and input student information when needed. Assist students with the process of transferring or withdrawing from courses, providing guidance on policies and procedures as well as processing the requests. Assist in maintaining class records in compliance with local and state procedures and requirements. Meet all deadlines internally and externally. Assist team in monitoring and maintaining website postings for courses and course information and other marketing materials. Track and manage scholarship funds, assist students with application processes, process scholarship applications, and prepare reports on scholarship fund allocation and usage. Compose and prepare a variety of regular and confidential documents including general correspondence, reports, certificates of completion, class sponsorship forms, and memos from rough draft or verbal instruction; prepare copies of documents; communicate and coordinate information to appropriate agencies/departments. Verify and review required documents for completeness and conformance with established regulations and procedures. Respond to requests and inquiries from students, faculty and staff, local and state agencies, provide detailed information and give directions. Prepare payroll information for submittal including both instructional and non-instructional. Maintain regular and confidential departmental files, records and other data; gather and compile the required information as necessary; sort and file documents and records according to standard policies and procedures; input various information into computer; download, print, sort and file materials as appropriate. Prepare and assure completion of all reports to be sent to the appropriate state agencies and community college staff in a timely manner to comply with internal audit guidelines. Greet and assist students, guests, and visitors with a friendly and professional demeanor, providing excellent customer service and support at the front desk. Answer and direct incoming phone calls promptly and courteously, ensuring effective communication. Qualifications Knowledge of: Principles and procedures of record keeping. Basic principles of business letter writing and report preparation. Principles and practices of financial recordkeeping and reporting. English usage, spelling, grammar and punctuation. Modern office procedures, methods and computer equipment. Advanced word processing methods, techniques and programs such as MS Office and the Google Suite. Advanced spreadsheet and database knowledge. Principles of mathematics. Ability to: Interpret and apply the policies and procedures of the function to which assigned. Maintain compliance records for college. Maintain a variety of financial records and files. Perform accounting activities including the maintenance of appropriate files and compiling information for reports. Operate a personal computer, calculator and other office equipment. Type and word process at a speed necessary for successful job performance. Respond to inquiries and requests for information. Maintain effective audio-visual discrimination and perception needed for: Making observations Reading and writing Communicating with others Operating assigned equipment Handling varied tasks simultaneously Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: Standing or sitting for extended periods of time Operating assigned equipment Handling varied tasks simultaneously Bending, stooping, climbing, or lifting up to 50 pounds Maintain mental capacity, which allow the capability of: Making sound decisions Responding to questions Demonstrating intellectual capabilities Experience and training guidelines: Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Minimum Experience: High School Diploma One year's experience in a community college environment or similar business environment Windows and Microsoft Office experience. Google-Suite experience Preferred Education/Training, Experience, Skills: An Associates' degree Colleague experience preferred. Supplemental Information This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying. Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required. Applicants who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States. This position works M-F, 8am-5pm. There is no remote work available with this position Statement of Non-Discrimination: Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.

Created: 2026-03-05