Product Manager II Order Experience & Back of House

About The Role In this role, you will partner with business leaders and engineers to build custom software that powers our iconic brands of Gap, Old Navy, Banana Republic, and Athleta. You will help define the product roadmap for post purchase experience, including store and digital returns by working with other product management counterparts and leaders to understand upcoming capabilities to positively impact the customer experience. What You'll Do As a PdM II, you will work with your product management counterparts and leaders to understand upcoming capabilities and help to scope out the customer experience. Write robust requirements, prioritize the backlog, and work closely with the engineering teams to deliver and test quality software Develop and manage project plans and key stakeholder engagement strategy on all initiatives Build relationships with key business partners and other brand stakeholders; articulates product needs clearly and succinctly to different audiences and cross functional partners Develop in depth knowledge of industry trends and standards to introduce the continual process, tool and methodology improvements Identify, measure, and interpret results to validate product strategy; Provide research, analysis, and support for identifying, evaluating, and resolving strategic opportunities Who You Are Experience in designing, developing and implementing platforms, APIs, and/or complex customer capabilities Experience working with large software engineering teams both within and outside of your domain Demonstrate technical acumen; ability to influence and debate solutions with technical team members, to understand technology solutions and potential tradeoffs and to represent technical concepts to non technical stakeholders Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions Understanding of concepts and procedures specific to own subject area Experience in store retail or post purchase technologies is great, but not required.

Created: 2026-03-05