Client Support Coordinator

Client Support Coordinator The Client Support Coordinator is responsible for progressing enquiries from first contact through to confirmed booking, then supporting the reservation through key stages with clear, accurate updates. Success in this role depends on consistently hitting service levels (SLAs), enquiry conversion, and maintaining high quality in quoting, booking and communication. The role is expected to be proactive, solutions-focused and highly organized, with strong ownership from start to finish. A key expectation is that the telephone is the preferred method of communication when it will move the enquiry forward faster, build rapport or personalize service, particularly for availability checks, rate negotiation, needs analysis on incomplete enquiries, and follow-up with customers. Skills/Experience: Experience in a customer-facing environment with sales, conversion or service targets (inside sales, reservations, hospitality or travel is desirable). Confident using the phone for outbound and inbound customer conversations, including needs analysis and structured follow-up. Ability to negotiate or influence outcomes (rates, terms or solutions) and articulate value clearly. Strong written communication and attention to detail; able to produce accurate quotes and keep systems and reservation data up to date. Organized and comfortable handling multiple enquiries at pace while maintaining quality and consistency. Behavioral Expectations: Commercial and customer-first - curious about needs, focused on finding the best match, and confident in positioning value. Phone-first and proactive - uses calls to progress enquiries, negotiate where possible, and deliver a personal service. Resilient and ownership-led - follows up, overcomes objections, and escalates early when service delivery is at risk. Team-minded and reliable - keeps systems updated, communicates clearly, and contributes to shared SLAs and targets. Synergy Global Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Created: 2026-03-05