Claims Examiner III (Hybrid)

Claims Examiner III (Hybrid) Hybrid Concord Office - Concord, CA 94520 Please make sure that you complete all the questions and navigate to the end of the application to sign the application. Job Summary: Investigates, evaluates, disposes, and settles moderately complex to complex/high exposure claims. Includes the investigation, evaluation, and determination of coverage, compensability, and responsibility, and the setting of proper reserves. Duties and Responsibilities: Processes moderately complex to complex or high exposure claims consistent with clients' and corporate policies, procedures, and "Best Practices" and in accordance with any statutory, regulatory, and ethics requirements. Independently analyzes claim exposure, determines a proper plan of action to appropriately mitigate and settle/close the claim, working within the established level of authority. Interacts with injured workers, client contacts, and attending Physician(s) to ensure awareness and understanding of the Workers' Compensation process, requirements, and entitlements. Interacts with disability and leave examiners for coordination of non-occupational benefits. Prepares and issues notices in accordance with mandated requirements and regular reviews and stays abreast of applicable laws, rules, and regulations that may impact how claims are processed. Establishes and maintains proper reserving throughout the life of the claim. Identify subrogation potential and pursue the process for reimbursement. Complies with carrier excess reporting and threshold requirements. Coordinates medical treatment for injured workers and provides information to treating physicians(s) regarding the employee's medical history, health issues, and job requirements. Fully understands Medicare reporting requirements as they relate to a Workers' Compensation claim. Facilitates early RTW through temporary, transitional, alternate, or modified work. Manages all medical aspects of a claim file with a focus on RTW and end of treatment. Refers appropriate files for task management assignments to approved vendors for medical management, special investigative needs, conditional payments, etc., up to assigned authority. Monitors' status and quality of work performed. Serves as a liaison between medical providers, employees, legal professionals, clients, and vendors. Independently manages claims in litigation with regular and consistent communication with defense counsel to make recommendations and develop a strategy. Enters and maintains accurate information in the claims management computer system. Clearly communicates concise action plans and presents plans for moving the claim to resolution. Meets with clients to discuss ongoing claims or review open claim inventory. Effectively controls expenses on all Workers' Compensation claims. Mentors first-level WC Examiners. All other duties as assigned. Equipment Operated/Used: Computer, fax machine, copier, printer and other office equipment. Special Equipment or Clothing: Appropriate office attire. Qualifications Required: Education: High School Diploma or GED required: Bachelor's degree in related field (strongly preferred) or equivalent combination of education and experience. Experience: Three (3) to five (5) years of Workers' Compensation Claims administration experience required, working with self-insured and/or insured claims. Preferred Skills: Demonstrated experience working with complex, high-exposure, and litigated WC claims. Appropriately licensed and/or certified in all States in which claims are handled. Multi-Jurisdiction experience is a (+). Bilingual Spanish is a (+) Able to work in a fast-paced, high-stress, changing environment. Strong analytical, critical thinking, and problem-solving skills are required. Effective verbal and written communication skills required. Excellent planning, organizing, and negotiation skills required. Attention to detail. Negotiation and interpretive skills are necessary. Demonstrated knowledge of established claims strategy and mitigation techniques. Establishes and maintains effective working relationships with those contacted in the course of work. Proficiency with computers and technology working knowledge of Microsoft Office application suite (MS Word, Excel, etc. and familiarity and experience using standard claims administration applications. Good interpersonal skills with an ability to work within a team environment. Able to effectively handle multiple priorities simultaneously. Works independently. Here are some of the benefits you can enjoy in this role: Medical, Dental, Vision Insurance. Life and Disability Insurance. 401(k) Plan Paid Holidays Paid Time Off. Referral bonus. Mental and Physical Requirements: [see separate attachment for a copy of the checklist of mental and physical requirements]

Created: 2026-03-05