Job Patient Service Coordinator (PSC)

Patient Service Coordinator (PSC) Johns Hopkins at Greenspring Station in Lutherville, MD is hiring for a Patient Service Coordinator (PSC). Department: Medical Oncology Schedule: Monday - Friday 8:00am - 4:30pm Pay Rate: $22-$23 Responsibilities Answer and triage incoming calls; document and route messages in EPIC. Schedule and coordinate chemotherapy/infusion, provider follow-ups, diagnostics (CT, ultrasound, EKG, labs), procedures, specialist consults, and admissions; resolve conflicts. Register and pre-register patients; verify demographics and insurance; obtain authorizations/pre-certifications; maintain accurate records in EPIC, IDX, OCIS, and related systems. Provide test/procedure prep instructions; ensure timely transmission/scanning of orders, consents, and clinical documentation. Confirm appointments, manage cancellations, and optimize provider schedules (e.g., backfill and urgent add-ons). Assist patients and families with questions and issue resolution; coordinate transportation when needed. Maintain provider calendars/templates and department room schedules. Process incoming faxes and support special projects; collect time-of-service payments when applicable. Qualifications Education: High school diploma or GED required; two years of college or equivalent work experience preferred Experience: Three years of progressively responsible medical office experience required (additional education may substitute for up to one year of experience) Knowledge of medical terminology Strong verbal and written communication skills Ability to stand, walk, sit, or bend for extended periods Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Created: 2026-03-05