Collections Specialist

Collections Specialist Location: Gilbert, AZ(Onsite) Employment Type: Full-Time Position Summary We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and maintaining strong relationships with clients to ensure timely payment. The ideal candidate is organized, confident in communication, and experienced in handling high-volume collections in a professional, service-driven manner. This role is essential for minimizing financial risk and supporting overall business functions. Key Responsibilities Manage a portfolio of client accounts and follow up on outstanding invoices to ensure prompt payment. Maintain accurate records of payments, account statuses, and communications. Conduct daily collection calls and emails to clients regarding past-due balances. Research and resolve payment discrepancies, short pays, and invoice issues. Review and evaluate credit applications, establish limits based on company policies. Document all collection activities accurately within internal systems. Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing, address client concerns, and escalate issues when needed. Investigate and resolve any billing discrepancies or disputes in a timely manner. Monitor/ prepare aging reports, track progress, and provide regular updates to management. Monitor accounts to identify any overdue balances and initiate collections protocol. Assist with payment posting, reconciliations, and other AR tasks as required. Maintain a high level of professionalism, diplomacy, and customer service during all interactions. Provide recommendations for accounts for escalation, legal action, or write-offs when necessary. Qualifications 2+ years of experience in Accounts Receivable, Collections, or a similar role(preferably in a high-volume environment). Strong communication skills-both written and verbal-with the ability to navigate difficult conversations professionally. Excellent organizational skills and attention to detail. Proficiency with MS Office; experience with accounting or CRM systems preferred. Ability to work independently while contributing to a team-oriented environment. Problem-solving mindset with the ability to research and resolve complex account issues. What We Offer Competitive salary and bonus potential. Comprehensive health, dental, and vision insurance available. 401(k) with company match. Paid time off and sick time.

Created: 2026-03-05