The Alley Supervisor

Job Title: Food Service Supervisor Directly supervise and coordinate activities of workers engaged in preparing and serving food in The Alley restaurant. Duties and Responsibilities: Perform various financial activities, such as cash handling, deposit preparation, and payroll. Compile and balance cash receipts at the end of the day or shift. Keep records required by government agencies regarding sanitation or food subsidies. Investigate and resolve complaints regarding food quality, service, or accommodations. Maintain food and equipment inventories, and keep inventory records. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance dining facilities. Establish standards for personnel performance and customer service. Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary. Greet guests, escort them to their seats, and present them with menus and wine lists. Schedule service staff hours and assign duties. Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control. Organize and direct worker training programs, resolve personnel problems, and evaluate employee performance. Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety. Monitor employee and patron activities to ensure liquor regulations are obeyed. Take dining reservations. Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs. Perform other tasks as requested by management. Technology Skills: Microsoft Office Suite Groups and Events database software Tripleseat and CVENT PMS Opera Cloud POS Micros Guest Service Management System HotSOS HRIS and Payroll ADP TotalSource Google Suite Procurement Software iBuy Efficient by Avendra Craftable Qualifications: High school graduate or equivalent. A hospitality or culinary arts degree is preferred. A minimum of 2 years of supervisory experience in food service, preferably within luxury hotels and / or restaurants. Must be able to speak, write and understand English. Ability to communicate in Spanish and / or Haitian Creole desirable. Proper industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. A professional attitude is required. Ability to work independently and as a member of various teams and committees. Excellent time management skills. Proven track record of team management, organizational and coaching skills to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Strong organizational, problem-solving, and analytical skills. Competencies: Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Physical Demands and Work Environment: Continually required to stand Continually required to walk Occasionally required to sit Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually work near moving mechanical parts Occasionally exposure to extreme heat or cold (non-weather) While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move more than 50 pounds / continually lift and / or move up to 20 pounds Specific vision abilities required by this job include: Close vision; Distance vision; Depth perception and ability to adjust focus The Betsy South Beach is an equal opportunity employer, harassment-free and a drug-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Created: 2026-03-05