Senior Product Manager for Incident Analysis Solutions

PagerDuty, Inc. is a leading name in digital operations management, trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100. At PagerDuty, you'll tackle complex challenges, collaborate with talented individuals, and contribute to creating a more equitable workplace. We are seeking a Senior Product Manager specifically focused on Incident Analysis to join our dedicated Incident Management team! Reporting to the Director of Product for Incident Management, you will work closely with design, engineering, and marketing teams to create data-driven, user-centered solutions. This position gives you the opportunity to turn incident data into valuable insights for continuous improvement and operational excellence, influencing the roadmap for products used by leading DevOps, SRE, and digital operations teams globally. The ideal candidate is adept at merging analytics, DevOps, and user experience, and is committed to utilizing operational data to drive better business outcomes. Key Responsibilities Steer the creation and implementation of the roadmap for Incident Analysis products, ensuring impactful results for users and the organization. Manage the entire product lifecycle, from discovering needs through launch and iterations, with a strong focus on data-driven insights. Collaborate with design and engineering teams to deliver user-friendly and seamless experiences that boost adoption and encourage learning. Engage with customers and cross-functional teams to thoroughly understand user needs, challenges, and new opportunities. Monitor and evaluate product performance, refining features to enhance user satisfaction and business impact. Basic Qualifications 5+ years of product management experience within B2B SaaS, DevOps, or analytics platforms. Strong expertise in data analysis or analytics products (telemetry, observability, post-incident review). Proven success in delivering features related to workflow automation or operational enhancements. Experience working collaboratively with cross-functional teams including engineering, design, sales, and customer success. Must be authorized to work in the United States on a full-time basis. Preferred Qualifications Knowledge of the incident management lifecycle or operational reliability in cloud-native environments. Hands-on experience with DevOps, SRE, or related tools in a SaaS or modern infrastructure context. Familiarity with ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk). A passion for improving user experience and driving ongoing product enhancements. Results-oriented with a curious and collaborative approach. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonuses, commissions, equity, and/or benefits. Our salary ranges are set based on role, level, and location, reflecting the expected minimum and maximum base salaries for newly hired employees in this position. Your recruiter will provide specific offerings for this role along with the salary range for your primary work location during the hiring process. Diversity and Inclusion We encourage everyone to apply, regardless of whether they meet every requirement. We value potential and consider the complete professional background of each candidate. Whether you are contemplating a career change or taking the next step, we look forward to reviewing your application. Work Environment PagerDuty operates a hybrid work model with offices in major cities, including Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we promote flexibility, we are currently unable to hire candidates residing in certain locations. Locations Restrictions Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which may vary by role. What We Offer As a global company, we offer competitive total rewards that align with industry standards and local regulations, including: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity Employee Stock Purchase Program Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days and HibernationDuty - additional paid days off Extended paid parental leave Paid volunteer time off Company-wide hack weeks Mental wellness programs About PagerDuty PagerDuty, Inc. specializes in digital operations management. The PagerDuty Operations Cloud provides an AI-powered platform for business resilience and operational efficiency. Our services enable teams to identify and resolve issues in real-time, orchestrate complex workflows, and promote continuous improvement across digital operations. Apply now to be part of a dedicated and innovative team! PagerDuty is dedicated to promoting an inclusive environment and is an equal opportunity employer. We do not discriminate based on any characteristic. Your privacy is important to us. By submitting your application, you confirm that you have read and understood our Privacy Policy. PagerDuty employs the E-Verify employment verification program.

Created: 2026-03-05