Shift Lead Niles Capriottis

We’re currently hiring a Shift Lead to help guide our team to success. At Capriotti’s, our people are our most valuable asset—every role makes a difference, and every contribution counts. If you’re passionate about great food, teamwork, and delivering outstanding guest experiences, this could be the perfect opportunity for you.Benefits & Perks$13 - $16 hourly with tips includedFree meals and generous employee discountsFlexible schedulingOngoing paid training and leadership developmentMust have evening & weekend availabilityPosition Overview As a Shift Lead, you’ll play a key leadership role in ensuring smooth and efficient operations during your assigned shifts. You’ll lead by example—coaching team members, managing daily tasks, and maintaining Capriotti’s high standards of quality, service, and cleanliness.This role is ideal for someone who thrives in a fast-paced restaurant environment, enjoys leading a team, and is looking to grow their career in hospitality or restaurant management.Key ResponsibilitiesSupervise and support team members during daily operationsDelegate duties and ensure tasks are completed efficiently and accuratelyMaintain a positive, team-oriented environment that promotes collaboration and respectProvide exceptional guest service by ensuring every order meets Capriotti’s quality and presentation standardsFollow all company policies and operational procedures, including food safety, sanitation, and cash handlingAssist with labor management, inventory control, and cost monitoringMaintain cleanliness and organization throughout the restaurant, including kitchen, dining room, and prep areasCommunicate effectively with management and team members to ensure smooth shift transitionsRecognize and reinforce individual and team accomplishmentsAct with honesty, integrity, and professionalism while promoting Capriotti’s values and cultureQualificationsPrevious restaurant, food service, or retail leadership experience preferred (Shift Lead, Crew Leader, or Assistant Manager experience a plus)Excellent customer service and communication skillsAbility to lead and motivate a team in a fast-paced environmentStrong time management, organizational, and problem-solving abilitiesDependable, adaptable, and team-oriented work ethicMust be at least 16 years oldFlexible schedule with availability for nights, weekends, and holidaysWhy Join Capriotti’s At Capriotti’s, we believe in promoting from within and helping our team members grow their careers. You’ll receive ongoing training, leadership development, and opportunities for advancement within our expanding brand. Join a team that’s passionate about food, people, and creating memorable guest experiences—one sandwich at a time.

Created: 2026-03-05