Administrative Specialist (ABA/Behavioral Health)

About Us: GBE Alliance is comprised of a network of licensed individuals who specialize in autism spectrum disorders to provide telehealth and direct services for individuals with autism and their families-paving a way for a brighter future. We pride ourselves on being an all-encompassing resource, providing autism evaluations for a clinical diagnosis, ABA treatment, speech therapy, and occupational therapy. Experts in the field have formed an alliance to help families in Tennessee and Kentucky access high-quality, compassionate ABA services tailored to their child's unique needs.  Position Summary: The Clinical Operations & Administrative Specialist provides cross-functional support to ABA and behavioral health operations, ensuring continuity across scheduling, revenue cycle management (RCM), human resources, and administrative functions. This role serves as a back-up and support resource to clinical leadership, administrative teams, and providers, helping maintain compliance, service delivery, and operational efficiency in a fast-paced clinical environment.  Please Note: This is an onsite position that can be based out of any of our clinic locations. Clinics are located in Jackson, Clarksville, Nashville, Manchester, McMinnville, Cookeville, and Crossville, TN. This position can also be based out of Hopkinsville, KY. Key Responsibilities:   Clinical Scheduling & Operations  Provide back-up support for client and staff scheduling, including BT/RBT, BCBA, and supervision schedules  Assist with schedule adjustments related to cancellations, call-outs, and coverage needs  Support coordination of treatment hours, supervision requirements, and clinic-based services  Ensure schedules align with authorizations, staffing ratios, and clinical requirements  Communicate schedule changes to clinical teams and families in a professional and timely manner  Revenue Cycle Management (RCM) & Authorizations  Assist with insurance authorization tracking and verification  Support claims follow-up, billing inquiries, and payer communications  Help identify and resolve documentation or authorization barriers that impact reimbursement  Collaborate with clinical and administrative teams to support timely and accurate billing  Maintain awareness of payer-specific requirements relevant to ABA services  Human Resources & Recruiting Support  Assist with interviewing, screening, and coordination of candidates for ABA roles (BTs, RBTs, BCBAs, administrative staff)  Support onboarding, orientation, and training coordination  Assist with HR documentation, credential tracking, and compliance requirements  Provide back-up support for employee relations inquiries and internal communications  Maintain confidentiality of employee records and sensitive information  Compliance & Regulatory Support  Support compliance with state, federal, and payer requirements applicable to ABA and behavioral health services  Assist with documentation tracking related to credentialing, background checks, and training requirements  Support accreditation, audit preparation, and quality assurance initiatives (e.g., BHCOE, Medicaid, MCOs)  Help maintain organized records and logs as required by regulatory agencies  Administrative & Cross-Functional Support  Assist leadership with reporting, data tracking, and operational metrics  Support clinic administrative functions and daily operational needs  Serve as a flexible resource to assist with cross-departmental needs and special projects  Contribute to process improvement initiatives that enhance efficiency and service quality  Requirements Experience in ABA, behavioral health, healthcare administration, or related field preferred  Knowledge of ABA service delivery models and clinical roles (BT, RBT, BCBA)  Familiarity with scheduling, billing, or authorization processes in healthcare settings  Strong organizational and multitasking skills  High attention to detail and problem-solving ability  Strong written and verbal communication skills  Ability to maintain confidentiality and professionalism  Proficiency with electronic health records and administrative systems (e.g., CentralReach, Paycom, or similar platforms)   Work Style & Expectations  Highly adaptable with the ability to shift priorities as clinical and operational needs change  Proactive, dependable, and solution-focused  Collaborative team player supporting both clinical and administrative teams  Comfortable working in a regulated healthcare environment  Strong sense of accountability and follow-through  Benefits Competitive salary commensurate with experience   Health, dental, and vision insurance options   401(k) retirement plan  Ongoing professional development opportunities   Supportive and collaborative work environment   Meaningful work that makes a difference in the lives of individuals and families   GBE Alliance is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, ancestry, age, disability, genetic information, marital status, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law.  GBE Alliance complies with all applicable laws governing nondiscrimination in employment and is dedicated to ensuring equal opportunity in recruitment, hiring, training, promotion, compensation, benefits, discipline, and termination.

Created: 2026-03-05