Complaints Administrative Support Specialist

Company Overview At Motorola Solutions, we understand that our success is built on our people. As a global community, we are dedicated to enhancing safety and security everywhere. Our innovative technologies play a vital role in protecting lives, property, and communities. Join us and contribute to our mission of building a safer future for all. Department Overview MVRecovery is the Skip Tracing, Forwarding, and Impound division of MVTrac/MVConnect, a Motorola Solutions Company. We operate a comprehensive recovery service that connects lenders with repossession agents for efficient and compliant recoveries. Our dedicated team is essential to the success of our technology, and we are looking for a motivated Complaints Administrative Support Specialist to join us. NOTE: This position is remote and open to candidates across the US. Key Responsibilities: Manage and respond to complaints, incidents, and issues Process claims efficiently Review contracts and related documents Perform data entry with accuracy Log and pull evidence as needed Prepare estimates and quotes Conduct internal audits Engage in outbound calls (40% of the role) to discuss findings of claim reviews with debtors Assist with remediations Generate reports as required This position requires a factual analysis of cases while adhering to established processes. Candidates should be comfortable analyzing data and keeping the department up to date with new developments. Preferred Qualifications: Excellent verbal and written communication skills Strong phone skills, with the ability to provide clear and concise directions Strong multi-tasking and organizational abilities Experience with Google email, Docs & Sheets is preferred Intermediate to advanced skills in Microsoft Excel & Word Knowledge of collateral repossession and/or insurance claims, body shop repair, or repossession industry experience Experience in claims and/or complaints handling is a plus Salary Information: Target Base Salary Range: $36,900 - $48,000 USD. Salary will vary based on job-related knowledge, skills, and experience, with actual offers based on the individual candidate. Basic Requirements: High School Diploma or equivalent Experience in collateral repossession and/or insurance claims, body shop repair, or the repossession industry Legal authorization to work in the U.S. indefinitely required. Employer work permit sponsorship is not available for this position. Benefits: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Equal Opportunity Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you feel you could be a great fit for our team, even if you do not meet all the preferred qualifications, we encourage you to apply. We are dedicated to providing an accessible recruiting experience for candidates with disabilities or other health conditions. Please complete the Reasonable Accommodations Form to request assistance.

Created: 2026-03-05