Virtual Development Specialist

Join our team as a knowledgeable and passionate Virtual Development Specialist at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills. If you enjoy building connections and delivering excellent service, your skills will be a great match.This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position:The Virtual Development Specialist plays a key role in supporting the success of our Remote Delivery team. This position is responsible for developing and delivering training for both new and existing team members across remote channels, including the Contact Center, Remote Financial Center, and ITM departments.This role serves as a subject matter expert on credit union products, services, and processes, while also acting as a mentor and resource to team members. The Virtual Development Specialist helps create a positive, supportive environment focused on continuous learning and development. The successful candidate should have the following skills/qualifications: High School diploma or equivalent.Minimum 1 year experience in a Contact Center environment, preferably within a Credit Union or financial institution.Strong leadership and team-building skillsAbility to effectively handle challenging situations with professionalismStrong communication skills, both verbal and writtenDetail-oriented with strong organizational and prioritization skillsAbility to coach and provide feedback in a constructive wayDemonstrates a sense of urgency in supporting both internal teams and members What are some of the responsibilities of a Virtual Development Specialist? Maintain a strong understanding of all credit union products, services, and policies and ensure internal resources (Knowledge Base) are kept accurate and up to date as processes evolve.Develop and update training materials for new hires and ongoing team development.Plan, schedule, and facilitate training sessions across the Remote Delivery team.Provide one-on-one and group coaching to support team member growth and performance.Serve as a resource for Contact Center agents and Video Tellers.Assist team members with questions, issue resolution, and member interactions to ensure a high level of service.Offer constructive feedback, recognize improvements, and encourage continued development.Identify training gaps and recommend process improvements or enhancements. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Outstanding training; We are committed to learning new skills and growing personally & professionallyCompetitive compensation401(k) with company match and profit sharingPaid time off with paid holidaysLife InsurancePaid Community VolunteeringEducation reimbursementFitness reimbursementHealth insurance including dental and visionFlexible Spending Accounts & Health Savings AccountsEmployee Assistance Program (EAP)Access to fitness center Move Up your career at IHMVCU with this great opportunity! Physical Requirements: Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Lifting Demands: Up to 10 lbs.Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Created: 2026-03-05