Front Desk Lead

Embassy Suites by Hilton Atlanta Buckhead is on the lookout for a dedicated Front Desk Lead to enhance our team! This beautiful property features 326 suites and is situated in the vibrant Buckhead fashion district, conveniently located between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead, just blocks from a MARTA rail station! We are seeking a passionate individual with a strong commitment to delivering outstanding guest experiences. The ideal candidate will work collaboratively within our team, maintain flexible availability, and have at least 2 years of experience as a front desk supervisor in the hotel industry. Previous experience with Hilton and familiarity with OnQ are essential. Shift Pattern: Full open availability is required including weekdays, weekends, and holidays between the hours of 7am - 11:30pm. Pay Rate: $19.00 per hour What are the benefits of working for Hilton? We prioritize the mental and physical wellbeing of all team members, empowering them to thrive in a supportive and diverse environment through innovative programs and benefits. Eligible team members enjoy a comprehensive benefits package including: Access to your pay when you need it through DailyPay Medical Insurance Coverage for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) Debt-free education opportunities Career growth and development initiatives Team Member Resource Groups Recognition and rewards programs What will I be doing? Overseeing front desk operations to ensure smooth functionality. Providing exceptional guest service, guidance, and leadership to the team. Assigning tasks and instructing team members on work details. Monitoring lobby traffic and adjusting staffing as needed. Resolving customer complaints with professionalism. Training, supervising, scheduling, and evaluating staff performance. What are we looking for? Since our founding in 1919, Hilton has excelled as a leader in the hospitality industry, driven by our core values: Hospitality: Passionate about delivering exceptional guest experiences. Integrity: Committed to doing the right thing consistently. Leadership: Recognized leadership within the industry and communities. Teamwork: Collaborative spirit in all endeavors. Ownership: Taking responsibility for our actions and decisions. Now: Operate with a sense of urgency and discipline. In addition, key attributes we seek include: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? As the leading global hospitality company, Hilton encompasses a wide range from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, we have provided business and leisure travelers with premier accommodations and exceptional service. Our vision "to fill the earth with the light and warmth of hospitality" unites us in creating remarkable experiences for guests worldwide, and our dedicated Team Members are at the heart of our mission! Job: Guest Services, Operations, and Front Office Title: Front Desk Lead Requisition ID: HOT0CCMQ EOE/AA/Disabled/Veterans

Created: 2026-03-05