Business Systems Analyst - Conversational AI/IVR/IVA

Job Description LRS Consulting Services is seeking a Business Systems Analyst - Conversational AI/IVR/IVA for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Charlotte, NC. LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation. In this position the Business Systems Analyst - Conversational AI/IVR/IVA will lead customer journey analysis and requirements definition for upcoming merger activities impacting IVR, IVA. Responsibilities: 30% Customer Experience discovery & stakeholder workshops 30% System analysis and cross-platform comparison (gap & capability matrix) 40% Business and functional requirements documentation Qualifications: Experience as a Business Analyst / Technical BA / Product Analyst on Digital IVR & IVA platforms CX journey analysis, gap assessment, and business requirements definition experience Strong SQL skills with exposure to GenAI and LLM technologies Experience designing or supporting conversational IVR/IVA solutions Candidate must be able to effectively communicate in English (written & verbal) The base range for this contract position is $50 - $70 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status. In some cases, LRS Consulting uses generative artificial intelligence ("AI") in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact with any questions.

Created: 2026-03-05