Non-Clinical - Administrative - Call Center Agent

Role is TEMP | Role is ONSITE until training is successfully completed (please expect a minimum of 6 weeks of onsite training); thereafter, assignment will be remote upon review by management All requested time off MUST be submitted for approval upon time of offer. Training is very structured for this role and department cannot accommodate any unapproved requests for time off.Shift can be between hours of 7am-7pm; 5x8 HR daysThe Patient Access Rep II performs all admissions activities for pre-admit and face-to-face registration of patients presenting to Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars-Sinai Medical Center and secures all demographic and financial patient registration information, including the following: Registration, Pre-Registration, government and non-government insurance verification, eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages). Demonstrates the ability to perform job duties and interact with customers with sensitivity & attention to the patient population(s) served. Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System. PLEASE REVIEW SKILLS/EXPERIENCE REQUIRED BELOW: -Two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles required. - EPIC Experience required - must know how to schedule in EPIC! - Experience answering multi-line and high-volume telephone calls in a healthcare call center environment Years of Experience (minimum): 2 years Questionnaire below must be completed and submitted with profile: Please type "I agree" once you have reviewed and understand each requirement for this role. 1.) This role will require at minimum 4-6 weeks of onsite training full time, possibly more if management deems more training is necessary before working fully remote. 2.) This role will be 8 hours a day, 5 days a week and the shift will fall between 7am-7pm. 3.) Any time off I may need or any scheduling accommodations will be communicated upon time of offer and sent for approval to the department. Training for this role is extensive and requires complete attendance in order to successfully complete it. Please continue to additional questions below. 1.) Describe your previous experience working in a high-volume call center. Follow-up: How many calls per day were you responsible for handling? 2.) What tools or systems have you used to manage inbound and outbound calls? 3.) What specific EPIC modules have you used (e.g., Cadence, Prelude, Resolute)? How comfortable are you with scheduling appointments in EPIC? Can you describe the steps you follow? 4.) Have you scheduled appointments for multiple specialties or providers? What challenges did you face and how did you handle them? 5.) Have you worked in a healthcare environment? If so, what department or specialty did you support? 6.) This position is part of a growing call center that supports multiple clinics. How do you adapt to constant change or shifting priorities?

Created: 2026-03-05