Director of Governance, Risk and Compliance Program ...

Job DescriptionPosition Title: Director - Governance, Risk and Compliance (GRC) Program Management Location: Dallas, TX (Hybrid) Your role The Director of Governance, Risk and Compliance (GRC) Program Management is responsible for the design, operation, and continuous maturity of the company's enterprise compliance governance framework. This role enables effective oversight across all compliance programs by establishing consistent governance structures, integrated reporting, and scalable processes supported by ServiceNow IRM. Acting as a central orchestration function, this role partners closely with compliance program owners, Enterprise Risk, Internal Audit, Information Security, Privacy, HR, Legal, and business leaders to ensure compliance programs operate in a coherent, transparent, and audit-ready manner. The Director also serves as the business owner for ServiceNow GRC as it relates to compliance governance and reporting. What you'll doEnterprise Compliance Governance Design and continuously enhance the enterprise compliance governance framework (charters, operating models, roles, escalation pathways) Align compliance governance with enterprise risk, audit, and security frameworks Own governance standards, documentation, and lifecycle management Compliance Program Enablement Partner with compliance program owners (Privacy, Trade & Sanctions, InfoSec, etc.) to operationalize governance expectations Standardize how risks, controls, issues, and remediation activities are defined, measured, and reported Provide hands-on guidance for ServiceNow GRC risk assessments, issue management, and evidence tracking ServiceNow GRC (IRM) Ownership Serve as the business and governance owner of ServiceNow IRM Define taxonomies, workflows, reporting structures, and governance data standards Partner with IT to manage enhancements, integrations, roadmap priorities, and platform improvements Drive adoption through training, documentation, and stakeholder enablement Annual Compliance Training & Attestations Lead governance and execution of annual compliance training and attestation programs Partner with HR, Legal, Compliance, and Learning teams to define regulatory and policy requirements Oversee deployment and reporting via enterprise systems (LRN, ServiceNow, LMS integrations) Ensure audit-ready evidence, timely completion tracking, and escalation of non-compliance Establish and monitor key metrics (completion rates, exceptions, escalations) Governance Committee & Executive Reporting Deliver integrated compliance and risk reporting for governance committees Translate complex GRC data into executive-ready insights Track actions and follow-through to support governance effectiveness Stakeholder Engagement & Change Management Lead communications and change initiatives tied to governance processes and tooling Advise senior leaders on governance maturity and risk visibility Drive alignment across global, cross-functional teams without direct authority What you'll need 10+ years of experience in governance, risk, compliance, internal audit, or related disciplines within a global, matrixed organization Strong functional knowledge of ServiceNow IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Reporting Experience operating or managing enterprise GRC frameworks and supporting executive governance committees Ability to translate governance and reporting requirements into clear functional specifications for IT and platform teams Solid understanding of enterprise GRC data models, taxonomies, and control frameworks Demonstrated ability to influence cross-functional stakeholders without direct authority Strong analytical skills with the ability to convert data into executive-ready insights Highly organized, process-driven, and detail-oriented while maintaining an enterprise-wide strategic perspective Excellent written and verbal communication skills in a complex, matrixed environment Bachelor's degree in Business, Risk Management, Information Systems, Legal, or related field; advanced degree preferred A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. A bit about our Legal team Our Legal team works in a highly complex global business sector with a diverse range of local, regional and international organizations. From ensuring compliance in different jurisdictions to supporting business teams with customer and supplier contracts, we're involved in a variety of projects. Working in a dynamic commercial environment, we collaborate with colleagues across different departments and always have a new challenge waiting for us. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values. Responsibilities The Compliance Analyst is responsible for maintaining and monitoring compliance programs to ensure they meet global standards and regulatory requirements. They coordinate audit preparations and facilitate alignment with data center standards, working closely with cross-functional teams to ensure procedures and controls are consistently applied. The analyst manages program communications, schedules, and supports the implementation of governance, risk, and compliance frameworks, especially through platforms like ServiceNow. They play a critical role in identifying gaps, recommending improvements, and ensuring that compliance objectives are met across all regions. Additionally, the analyst supports third-party assessments and helps drive continuous improvement in compliance processes. Qualifications 10-15 Years of experience in compliance or project management roles Previous experience in international organizations Experience with third-party assessments preferred Fluent in English (written and oral); additional languages are an advantage Regulatory and standards knowledge Project management Attention to detail Proficiency in ServiceNow or similar GRC platforms Excellent communication and interpersonal skills Problem-solving attitude Ability to work cross-functionally

Created: 2026-03-05