Referral Clerk

ABOUT AVOSYS Avosys is a growing integrator of professional, technological and management solutions services. Founded in 1998, Avosys provides services nationwide to Federal, Commercial, Local and State clients. We recognize the foundation of our firm is our people and we continue to rise above our competition by hiring the best. DESCRIPTION Is it your calling to serve our Nation's Heroes? Avosys is seeking a Referral Clerk to provide services to the military and their families at Naval Medical Center Portsmouth, Virginia. EMPLOYMENT WITH AVOSYS Maximize family time with no weekend, Holiday, or on-call requirements Maintain work-life balance with guaranteed 8-hour shifts Achieve peace of mind with malpractice insurance provided at no cost TITLE: Referral Clerk LOCATION: Naval Medical Center - Portsmouth, Virginia HOURS: Full time QUALIFICATIONS: A fully qualified typist with a minimum of 50 WPM is required. General medical ethics, telephone etiquette, and excellent communication and customer service skills. General office administrative and clerical skills to perform receptionist duties and answer telephones. Ability to communicate effectively, both orally and in writing. High school diploma or General Educational Development (GED) equivalency. Completion of an Administrative Assistant program is desired. At least 6 months of experience in medical office setting. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending. RESPONSIBILITIES include, but not limited to: Greets patients/visitors at a front desk, referral center or office setting. Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required. Reviews referrals for administrative completeness and researches covered benefits prior to processing. Determines patient eligibility for services and arranges and schedules medical appointments for referred care. Provides general instructions to patients and ensures patients have necessary documentation for referred health care services. Obtains updates and files medical records as needed. Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines. Request medical records and ensures arrival of medical records prior to appointment(s). Initiates and locates patient medical records as needed. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). Ensures referral results are returned to the referring provide and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary. Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF. Orients and trains MTF personnel about the referral process and timelines. Job responsibilities are subject to change to meet Military Treatment Facility requirements. Additional immunization record, security and background check requirements are also considered as qualifying criteria. Position Type: Full Time Location: Portsmouth, VA Industry: Government Contracting Shift: Day Business Hours Travel: No Salary: Based on Experience Telework: No Equal Opportunity Employer/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (210) 888-0775 or for assistance.

Created: 2026-03-05