Fulfillment Associate - Document Management and ...

Fulfillment Associate, Document Management and Processing Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. The Fulfillment Associate role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. As a Fulfillment Associate, Document Management and Processing, you will ensure that legal documents received by our office are processed accurately and efficiently, confirming receipt of the documents. These documents are time-sensitive, so this role requires attention to detail and an ability to excel in a fast-paced environment. Your role will be essential in meeting customer service standards, fulfilling the duties of a registered agent for our clients. We offer full benefits, career opportunity, training, and competitive pay. Key tasks include discerning which documents received by our company are legal Service of Process, based on statutes and industry standards. You will process all Service of Process (SOP) documents by scanning the documents and uploading to our proprietary work site. You will communicate with internal corporate office regarding the delivery of documents, ensure delivery and confirmation of all SOP documents, retrieve, sort, and distribute incoming mail, log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients. Attendance and adherence to the work schedule are critical in this role as you will be the point person in receiving legal documents. You're a great fit if you have a high school diploma or equivalent required, bachelor's degree preferred. You should be highly detail-oriented with strong organizational skills, excellent data entry skills with a high sense of urgency completing the processing of documents, analytical critical thinking and problem-solving skills, ability to carefully read and interpret state and legal documents, be self-directed and work efficiently with minimal supervision, work both independently and in a team environment, assist coworkers by sharing information and knowledge, work in a time-sensitive environment with a large workflow, be creative in identifying ways of increasing efficiency and simplifying processes, professional communication and presentation skills (verbal and written), proficiency in using order entry systems, ability to maintain accuracy in order processing, basic understanding of customer service principles, effective verbal and written communication skills, ability to manage time and prioritize tasks, willingness to work collaboratively with team members, understanding of inventory checks and reporting, and ability to maintain and organize operational documents. We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at Diversity matters at Wolters Kluwer. We strive for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know younot a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $32,600.00 - $54,650.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Created: 2026-03-06